Windows 10: New HP laptop stuck at "preparing to reset". Windows 10 Home in S mode

Hello Tenforums,
Here is my issue. I want to return to the store a new laptop.
I only used it one time. I turned it on, went thru the welcome prompts & Microsoft account set up, etc.
So I read on how to reset in windows in settings recovery. I chose for it to reset everything & reinstall Windows since I won't be keeping the pc.. I read it would take hours, I walked away & came back 45 min later only to see it is stuck in "preparing to reset ", Status Downloading-32%. This device will automatically re-start.

I started at 4:00 pm. 3.5 hours have gone by and it's still in the same place. Mouse won't work. It's plugged into the electricity.
I can wait overnight to see if something changes by morning.
But if not, what can I do?
Please see screen shot.
Please advise, thanks in advance.

:)

 

My HP laptop is stuck on Preparing Automatic Repair has been for many hours

Hello Sarah,

I'd like to verify if you're computer is still stuck on Preparing Automatic Repair state. If not, I'd suggest to perform the steps below:

1. Force shutdown your laptop, check first if your computer will boot normally. If not, after your computer restarts several times. you'll see the Windows 10 Boot Options menu.

2. Select Troubleshoot > Advanced options.

3. Choose Command Prompt, copy and paste the commands below and press Enter the after each line:

• bootrec.exe /rebuildbcd
• bootrec.exe /fixmbr
• bootrec.exe /fixboot

Looking forward to your response.

Regards.

 

Resetting my HP laptop

Since it is a new HP laptop and you want to reset it, instead of using the Windows 10 Reset, why not use the HP Factory Restore application, it should be located on your Start Menu - the alphabetical list - scroll down to the HP suite of apps and look
for recovery . . .

 

hp laptop/tablet. win 10 reset loop, no legacy mode to use usb.

What happens if you disable secure boot (second line of boot options, listed on your screen shot as ENABLED in blue).
Perhaps then the option to enable legacy mode or CSM might appear.

The right half of your screen shot talks about boot priorities in both UEFI and legacy modes, so it must be in there somewhere.