Windows 10: New laptop keeps crashing and blue screen appears.

I just got this acer swift 1 a couple of weeks ago. Since then it has crashed about three times. A blue screen pops up with the sad face and it restarts rather fast and the computer starts to work fine again. I looked in the windows log and it said that the computer rebooted from a bugcheck. Can anyone help me?

:)

 

Windows 10 keeps crashing and getting blue screen errors

Hi Raine,

It appears that you're still encountering blue screen errors on your Windows 10 PC even after performing a clean installation for the second time. BSOD could be caused by hardware or driver problems. For us to effectively assist you with your concern, we
would like to know the following:

• What's the model of your Toshiba laptop?
• Are there any error messages related to the issue?
• Have you tried any troubleshooting steps aside from clean installation?

You can troubleshoot blue screen errors by following steps on this article.

Keep us posted and we'll be willing to provide further assistance.

 

my system keeps on crashing. (blue screen)

Hello Harrison,

A stop error (also called a "blue screen" error) can occur if a problem causes your PC to shut down or restart unexpectedly. These errors can be caused by both hardware and software issues.

To better assist you with your concern, I'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

• Were there any recent changes made prior to this issue?
• What is the make and model of your device?

Meanwhile, we recommend performing the suggested steps in this article to troubleshoot blue screen issues
on Windows 10.

Looking forward to your response.

Regards.

 

Windows 10 keeps crashing

Hi,

There are many possible reasons why the computer will keeps on crashing. One of which is missing or corrupted system files. For us to further isolate the issue, we suggest answering the following questions:

• What exactly are you accessing/doing when the computer crashes?
• Were you still able to login to the computer after it happens?
• Can you send us a screenshot of the error messages or mini dump that you've received?

In the meantime, if you're seeing a blue screen when the computer crashes, we suggest following the steps on this article:
Troubleshoot blue screen errors. Kindly choose the appropriate answer to the category
"When did you get the error?".

We'll wait for your response on this matter.