Windows 10: new laptop setup failed

Discus and support new laptop setup failed in Windows 10 Installation and Upgrade to solve the problem; Wife's 'Black Friday' laptop. We couldn't remember her Microsoft account- or maybe never had one. after numerous attempts, codes from Microsoft, and... Discussion in 'Windows 10 Installation and Upgrade' started by KnuteDunrvnyet, Jan 15, 2020.

  1. new laptop setup failed


    Wife's 'Black Friday' laptop. We couldn't remember her Microsoft account- or maybe never had one. after numerous attempts, codes from Microsoft, and more- we can't even get past the welcome screen. Nothing, no way to get 'into' computer. Microsoft even locked her RR email, for safety. We gave up in frustration for the holidays. Is next step taking it to compute repair and getting Win 10 reinstalled? There's no personal files on it yet to be lost, so...

    As of now, it's simply a brand-new brick.

    We can both prove our ID's through pics/names on FB, etc; that's all I can think of for validation method to Microsoft meatspace support.


    Thank you.

    JT Watkins

    :)
     
    KnuteDunrvnyet, Jan 15, 2020
    #1
  2. -J-1 Win User

    Windows update 1709 fails on a new laptop

    Hi,

    IHAC who has requested a new laptop. After cloning the laptop (as we have been doing for the past 4 years without issue) the 1709 update failed 3 times in the same afternoon. The laptop is still being setup for the customer, so has never been used.

    I cloned 5 laptops the day before identical in every way, and had no problems with the update.

    Any suggestions as to why this is failing, it is the first time I have experienced it on a newly cloned laptop.

    Regards,

    J
     
  3. n-ster Win User
    n-ster, Jan 15, 2020
    #3
  4. chideock Win User

    new laptop setup failed

    KB4025339 Fails Install 0x80070564


    Thanks
    I am trying Eagle 51's suggestions now. Windows Update troubleshooter found a bunch of errors and fixed all but one.The update is trying to download KB4025339 again. I'll see what happens. At step one troubleshooter finishes with one error unresolved "Potential Windows Update Database Error Detected-Not Fixed". Windows update stalled at 0%.

    At step 2 same troubleshooter error. The KB finished a new download failed to install.
    Did step 3 KB has downloaded but fails to install.

    If Eagle's suggestion doesn't work I'll try EdTittel's suggestion

    Tried bothe Eagle & Ed 's suggestions - do not work. Anyone else?

    I have noticed that the latest update for my nvidia drivers has failed to update. Wondering about that!
     
    chideock, Jan 15, 2020
    #4
Thema:

new laptop setup failed

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