Windows 10: new laptop setup failed

Wife's 'Black Friday' laptop. We couldn't remember her Microsoft account- or maybe never had one. after numerous attempts, codes from Microsoft, and more- we can't even get past the welcome screen. Nothing, no way to get 'into' computer. Microsoft even locked her RR email, for safety. We gave up in frustration for the holidays. Is next step taking it to compute repair and getting Win 10 reinstalled? There's no personal files on it yet to be lost, so...

As of now, it's simply a brand-new brick.

We can both prove our ID's through pics/names on FB, etc; that's all I can think of for validation method to Microsoft meatspace support.


Thank you.

JT Watkins

:)

 

Windows update 1709 fails on a new laptop

Hi,

IHAC who has requested a new laptop. After cloning the laptop (as we have been doing for the past 4 years without issue) the 1709 update failed 3 times in the same afternoon. The laptop is still being setup for the customer, so has never been used.

I cloned 5 laptops the day before identical in every way, and had no problems with the update.

Any suggestions as to why this is failing, it is the first time I have experienced it on a newly cloned laptop.

Regards,

J

 

Best laptop under $800??

Well the last one I suggested seems to be the best for 650$

EDIT: to facilitate your search...

Laptop GFX benchmark list

Laptop CPU Benchmark list

 

KB4025339 Fails Install 0x80070564


Thanks
I am trying Eagle 51's suggestions now. Windows Update troubleshooter found a bunch of errors and fixed all but one.The update is trying to download KB4025339 again. I'll see what happens. At step one troubleshooter finishes with one error unresolved "Potential Windows Update Database Error Detected-Not Fixed". Windows update stalled at 0%.

At step 2 same troubleshooter error. The KB finished a new download failed to install.
Did step 3 KB has downloaded but fails to install.

If Eagle's suggestion doesn't work I'll try EdTittel's suggestion

Tried bothe Eagle & Ed 's suggestions - do not work. Anyone else?

I have noticed that the latest update for my nvidia drivers has failed to update. Wondering about that!