Windows 10: New laptop setup - hangs at PIN creation

Discus and support New laptop setup - hangs at PIN creation in Cortana to solve the problem; I am setting up a Chuwi Hero Book with Windows 10. I get through the first setup steps fine, but when I get to setting up the PIN, it hangs up at the... Discussion in 'Cortana' started by JohannaHouman, Nov 30, 2019.

  1. New laptop setup - hangs at PIN creation


    I am setting up a Chuwi Hero Book with Windows 10. I get through the first setup steps fine, but when I get to setting up the PIN, it hangs up at the "Just A Moment" blue screen. I can't get it to go any further, and when Cortana asks if I want to set up a PIN (I don't) I don't have the option to skip this step. HELP!

    :)
     
    JohannaHouman, Nov 30, 2019
    #1

  2. Cortana hangs on setting up a new HP 15t Laptop

    I just received my HP 15t Laptop today and was following the Cortana setup screens. I got the latest updates, connected to my WiFi and created a PIN. When it came time to set up One Drive, Cortana hangs up. It will not proceed to the next step. I
    have powered down and restarted the set up process, but regardless if I choose One Drive, or store to my local drive - Cortana hangs.

    I can do NOTHING until this is resolved. I can't escape or ctrl-alt-delete out of Cortana, so my new laptop is completely non functional.

    Suggestions?

    GB
     
    GaryBorders, Nov 30, 2019
    #2
  3. Microsoft Passport errors during PIN creation


    Microsoft Passport errors during PIN creation

    Source and more: https://technet.microsoft.com/en-us/...g-pin-creation
     
    Cluster Head, Nov 30, 2019
    #3
  4. Noor_Azam Win User

    New laptop setup - hangs at PIN creation

    Unable to setup Windows Hello, error: incorrect pin

    Hello,

    Thank you for writing to Microsoft Community Forums.

    May I know the complete error code or error message that you are receiving when you try to setup Windows Hello?

    Do you have any other user account on the computer?

    If yes, does Windows Hello work on that account?

    If Windows Hello is not setup on other account, please setup it up and check if it works so that we can narrow down the issue for you.

    I suggest to remove the pin and setup a new pin on the child account and check if it works with Windows Hello.

    Please follow the steps below to remove and re-add the PIN:

    • Press Windows logo key + I to open Settings.
    • Select Accounts.
    • Click on Sign-in options.
    • Under PIN, remove the pin. There will be prompt to enter password, enter the password and removed the PIN.
    • After the pin is removed, please click on
      Add to setup pin for the account.
    • After setting up a new PIN, try to set up Windows Hello.


    Hope it helps.

    Regards,

    Noor Azam S

    Microsoft Community – Moderator
     
    Noor_Azam, Nov 30, 2019
    #4
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New laptop setup - hangs at PIN creation

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