Windows 10: New Laptop Win10 - Stuck at login due PIN setup error

Hello,


I just got a refurbished laptop with Windows 10. After the first log in, the system asked me to reboot due some updates, while loging back in, it shows me “Create PIN” window, click Next no other option and then I got “Something went wrong”. The only option from there is “Retry” or “Skip for now”. This last option just takes me back to login in window, so the loop starts.

I can’t go beyond this point. I have tried disconnecting from wifi, same result.


Please help!





:)

 

Unable to setup Windows Hello, error: incorrect pin

Hello,

Thank you for writing to Microsoft Community Forums.

May I know the complete error code or error message that you are receiving when you try to setup Windows Hello?

Do you have any other user account on the computer?

If yes, does Windows Hello work on that account?

If Windows Hello is not setup on other account, please setup it up and check if it works so that we can narrow down the issue for you.

I suggest to remove the pin and setup a new pin on the child account and check if it works with Windows Hello.

Please follow the steps below to remove and re-add the PIN:

• Press Windows logo key + I to open Settings.
  
• Select Accounts.
  
• Click on Sign-in options.
  
• Under PIN, remove the pin. There will be prompt to enter password, enter the password and removed the PIN.
  
• After the pin is removed, please click on
  Add to setup pin for the account.
  
• After setting up a new PIN, try to set up Windows Hello.
  

Hope it helps.

Regards,

Noor Azam S

Microsoft Community – Moderator

 

face recognition and PIN login problem

I have a brand new Microsoft Surface Laptop running Windows 10. After the initial startup and setting of a new PIN and face recognition the it automatically updated. On attempting to login face recognition attempted to engage and login several times until
that locked as a sign in option. The next logical step is the PIN, but the message on the start screen reads "Your PIN no longer available due to a change to the security settings on this device. You can setup your PIN again by going to Settings\ Accounts\
Sign-in options."

This obviously is not accessible as the PIN appears to have been disabled after the update. How do I login to the laptop without a PIN or facial recognition? There is notan option available to reset PIN or password. And, how do I avoid this conundrum in
the future.

Thank you, RC

 

Unable to login using The login PIN

Hi,

Thank you for contacting Microsoft community.

I suggest you to follow the below steps to change the pin and check fi it helps.

• In the login page next to “PIN password option”.
• You will find “Other sign in options”, click on it will prompt you for regular password.
• Enter regular password and login to the computer.
• I suggest you to click on the Start Menu
  and select settings.
• Now select Accounts.
• Next select the tab Sign-in option.
• Under the “PIN tab” click on “ADD” option.
• It will prompt you for current pin password and new password, please provide
  new password then apply the changes, restart
  the computer and check if it works.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.