Windows 10: New laptop won't let me turn on Windows Hello webcam

Discus and support New laptop won't let me turn on Windows Hello webcam in Windows Hello & Lockscreen to solve the problem; Hi all, I just bought a new laptop with Windows Hello, however the sign-in settings menu does not detect / allow me to set up my face. The laptop is... Discussion in 'Windows Hello & Lockscreen' started by Lost Mesa, Dec 3, 2019 at 12:32 PM.

  1. Lost Mesa Win User

    New laptop won't let me turn on Windows Hello webcam


    Hi all,


    I just bought a new laptop with Windows Hello, however the sign-in settings menu does not detect / allow me to set up my face. The laptop is clearly advertised with Windows Hello and I see the infrared lights / cameras around the webcam.


    The laptop is the EVOO EG-LP5-BK Gaming Laptop.


    Please advise on what I should do next. Thanks.

    :)
     

  2. how do i turn on my hp laptop webcam.

    Hello Marvis,

    We appreciate your time and effort for getting back to us.

    This issue could occurred due to these reasons.

    • Damaged webcam diver\software.
    • Due to incorrect webcam settings.
    • If webcam is damaged.
    Please follow the methods mentioned below.

    Method 1:

    I would suggest you to run the Hardware troubleshooter and check if it helps.

    Follow the steps to run the troubleshooter:

    a. Type Troubleshooting in the search bar
    and select Troubleshooting.

    b. Select View all on the top left corner.

    c. Click on Hardware and device troubleshooter.

    d. Follow the on-screen instructions to run the troubleshooter

    Also I suggest you to check if you are able to use the Webcam with the Camera app.

    Method 2:

    If you are able to access Camera app, follow the steps mentioned below:

    • Open Camera app.
    • Press Windows key + C from your keyboard to open
      Charms bar.
    • Select Settings option.
    • Select Permissions option.
    • Turn on Allow this app to access your: Webcam and Microphone option.
    • Close the app.
    • Reopen the Camera app.
    • Connect your camera and then check how this app works.
    For reference: Camera app and webcams help

    Note: Steps applies to Windows 10 as well.

    Let us know if it helps. If you need further assistance feel free to post your queries in Microsoft forums. We will be glad to assist you.

    Thank You.
     
    Sangeeta Sarkar, Dec 3, 2019 at 12:34 PM
    #2
  3. Asus Transformer t100ta won´t turn on Win10

    Yesterday was reading on it. All of a sudden turned off and now it won´t turn on
     
    GabrielaAraya, Dec 3, 2019 at 12:34 PM
    #3
  4. New laptop won't let me turn on Windows Hello webcam

    laptop webcam is out of order

    Hi Lov Dollente,
    • What's the make and model of your laptop? Aus, N750JK
    • Have you made any changes prior to this issue? I haven`t, but I believe it has occured after my Laptop did some Windows Updates!!!
    • Are you receiving any error messages when trying to use your webcam?
      No, I haven`t!
    Meanwhile, we suggest updating your webcam driver to troubleshoot this issue. To do so, please refer to this link.
    If Windows doesn't find a new driver, you can try checking for one on your device manufacturer's website. I have already contacted them and they don`t have any. As they had told me, it is all on Windows drivers!!!

    Get back to us with the result. Unfortunately, I didn`t get any, jet!!!
     
Thema:

New laptop won't let me turn on Windows Hello webcam

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