Windows 10: New Lenovo all in one and trying to connect wireless mouse and keyboard

I am trying to get the wireless keyboard and mouse to work that came with the computer. It is not working. Please help

:)

 

Wireless Mouse connects as a keyboard

Hi there.

I've tried doing all of these steps, and it still doesn't work. I can see the device in 'Connected devices' in 'Settings'. It is listed as 'Microsoft Nano Tranceiver' but has a keyboard icon next to it. the mouse is a Microsoft Mouse 1850. This also occurs
with other wireless mice I have tried, and they connect but all have the keyboard icon next to them.

Thanks,

Jordyn

 

keyboard is inop when trying to use new mouse

Hello William,

Device interference or conflict can cause difficulties in using both of your new wireless mouse and keyboard. Let us try to determine the root cause of this. Please answer the following questions:

• Have you tried to use or connect the new wireless mouse on another device and check if the same thing occurs?
• When you first connected the new mouse, did it prompt you to install any drivers?
• To make sure we have not missed on anything, may we know the exact procedures that you have taken so far?

Initially, you might want to try the suggested troubleshooting tips listed on this article:

Mouse, touchpad, and keyboard problems in Windows. This will supply you with the basic procedures on how you can rectify some of the mouse and keyboard issues upon setup.

Feel free to leave any additional information about your concern.

 

Can't pair Lenovo Bluetooth mouse and keyboard


Testing a Lenovo Bluetooth mouse and keyboard, Model LXH-JME8002B.
Manage Bluetooth Devices finds the Lenovo Bluetooth Mouse and when I click PAIR I get Connected then Paired, but the mouse pointer will not move. I've tried this and without my Wireless Logitech mouse connected.

With the Wireless Logitech mouse removed, I can move the mouse pointer with the touchpad but the supposedly paired BT Mouse can't. With it connected I can move it with the Logitech mouse but not the Lenovo BT mouse.

Does not see the Lenovo Bluetooth Keyboard at all.

I'm at build 10074, updated last evening from 10061.

Everything in Device Manager looks copacetic:





Manage Bluetooth Devices looks right for the mouse as well:





This is my first try with a Bluetooth device.

My Specs are filled in.