Windows 10: New mail defaults to Archive folder

Discus and support New mail defaults to Archive folder in Windows 10 Software and Apps to solve the problem; I use Windows 10 Mail App which worked fine until the synch failed. I fixed this using the method recommended in MS Community, including an update of... Discussion in 'Windows 10 Software and Apps' started by Scout-86, Apr 2, 2019.

  1. Scout-86 Win User

    New mail defaults to Archive folder


    I use Windows 10 Mail App which worked fine until the synch failed. I fixed this using the method recommended in MS Community, including an update of Win 10 Mail. Now I have an annoying little puzzle: New Mail defaults to the Archive folder with nothing new going to the Inbox!. Otherwise everything is fine. I have 2 other e-mail accounts, which open with Win 10 Mail at the same time as my main account, both of which behave as they always have: new mail defaults to the Inbox. Can anyone help? Jimmy

    :)
     
    Scout-86, Apr 2, 2019
    #1
  2. Pavan_N Win User

    Archived mails are missing in Windows 10 Mail App.

    Hi John,

    I appreciate the troubleshooting steps you have tried to resolve the issue.

    Follow the Steps below and check.

    Step 1: Check the sync settings in Mail app.

    • Open Mail app and Hoover mouse point on top.
    • Next to Search icon you can seen Sync this View.
    • Click on the icon and let it Sync.
    • Close and reopen Mail app and check Archived mails.

    If issue persist follow next Step.

    Step 2: Run the Windows App Troubleshooter.

    I suggest you to download and run the app troubleshooter from the below link and check if it helps.

    http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

    Do let us know if you are able to find Archive files in Mail app. Thank you.
     
    Pavan_N, Apr 2, 2019
    #2
  3. ARCHIVE folder missing

    Ok, So under Win 10 mail, the archive folder isn't appearing. And I apologize, but I'm not familiar with Tiscali.co.uk Mail, do you login through gmail to access it? If so, when you do, you see your archive folder? Just want to make sure I have accurate
    information so I can give you the best steps to remedy this.

    -C
     
    Charlie Klausen, Apr 2, 2019
    #3
  4. New mail defaults to Archive folder

    Mail Archive

    I have the same problem no archive folder, but I do have a folder called All Mail and if I archive an email the archived mail go into there. It does not show me all the mail I have, only mail I have archived.
     
    malcolmcrooks, Apr 2, 2019
    #4
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New mail defaults to Archive folder

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