Windows 10: New Microsoft account activity policy

Brink · Jul 5, 2019

Published: July 01, 2019
Effective: August 30, 2019

This Microsoft account activity policy describes when Microsoft may close your account due to account inactivity. You may choose to close your Microsoft account at any time on the Microsoft account management website and Microsoft may close your account for other reasons as permitted under the Microsoft Services Agreement (“MSA”).

Microsoft account activity policy: Under the MSA, you must use your Microsoft account to keep it “active.” Microsoft reserves the right to close all “inactive” Microsoft accounts. Please see section (4)(a)(iv)(2) of the MSA for the consequences of a closed Microsoft account. Except as provided below, you must sign in to your Microsoft account at least once in a two-year period to keep your account active. If you don’t sign in during this time, Microsoft will consider your account to be inactive.

Exceptions: The activities below are exceptions that will result in Microsoft extending your account’s active status, even if you have not otherwise signed in to your Microsoft account within a two-year period.

Purchases. If you have used your Microsoft account to purchase, or to redeem or access a purchase of, a current Microsoft product or service, your Microsoft account will remain active and Microsoft will not close your account due to inactivity. Note, this does not apply to gift cards, certifications or subscription-based purchases or services.

Subscriptions. Your Microsoft account will continue to remain active for so long as you have an active Microsoft subscription associated with your Microsoft account. Following the expiration or termination of the subscription, you must sign in to your Microsoft account at least once in a two-year period to keep your account active.

Publishing to the Microsoft Store. If you have used your Microsoft account to publish applications or games (including game DLCs) to the Microsoft Store or to register for a Microsoft Partner Center account, your Microsoft account will remain active and Microsoft will not close your account due to inactivity.

Certifications. If you earn a certification from Microsoft using your Microsoft account, your Microsoft account will remain active and Microsoft will not close your account due to inactivity.

Account Balance. Your Microsoft account will continue to remain active for so long as you have an unspent balance in your Microsoft account (e.g. from a Microsoft gift card or a credit from Microsoft). If you live in a jurisdiction where gift cards are considered “unclaimed property,” Microsoft will, pursuant to local law, escheat the unspent balance associated with your Microsoft gift card.

Accounts Payable. Your Microsoft account will continue to remain active for so long as there is an amount owed to you by Microsoft associated with your Microsoft account (e.g. amounts due to you from Microsoft Payment Central).

Family Accounts. If you have an inactive Microsoft account that has granted consent for an active Microsoft account belonging to a minor, Microsoft will not close your Microsoft account due to your inactivity. Your inactive Microsoft account will be kept open by Microsoft until the minor’s account (i) is deemed inactive and closed by Microsoft, (ii) is closed by you, or (iii) transitions into a standard Microsoft account when the minor reaches the requisite age of majority in their region.

Legal Requirements or as otherwise provided by Microsoft. Notwithstanding the foregoing, Microsoft reserves the right to maintain your account status as active, or not to close an inactive account, as required by applicable law or regulation, or as otherwise provided by Microsoft to you.

Your Current Activity Status: You may always review the activity status of your Microsoft account by navigating to the Microsoft account management website. Your activity status will show you how frequently you need to sign in to your account to prevent your account from being deemed inactive. Please note that it may take up to thirty (30) days for any recent purchases or other account activity to be reflected in your activity status.
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Source: https://support.microsoft.com/en-us/...ctivity-policy

:)

Joy Kemprai · Jul 5, 2019

How to replace old Microsoft Account with a new Microsoft Account

Hi Hitendra,

Thank you for posting in Microsoft Community. I understand your concern and I am glad to assist you.

I would suggest you to switch your Microsoft account to a Local account first and then switch back with a new Microsoft account. Please refer to the following steps:

Step 1:

Type Manage your accounts
in the search bar and click on it

Click on "sign in with a local account instead"

Press next and complete the process.

If you do not have a local account, leave the credentials blank and proceed.

Step 2: Now, on the newly converted Local account, follow these steps to add a new MSA.

1. In the Start search, type "Manage your accounts" and press Enter.

2. Choose 'Accounts'.

3. Click on "sign in with a local account instead"

4. Enter the Microsoft account ID and Password and click Next.

Hope this post helps. Get back to us for further queries. We are happy to help!

hurricane51 · Jul 5, 2019

Edge Search Does Not Permit Change of Region

I got these suggestions from the Microsoft Community forum.No. 1 worked for me:

Thank you for posting the query on Microsoft Community. I am glad to assist you on this.
We have reproduce the issue here and we are able to access non-regional search for google using Microsoft Edge.
I would suggest you to try the below steps and check if it helps.
Step 1:
Clear browsing data option of Microsoft Edge and check if you face the issue. To do so perform the steps below.

Click on the More actions icon next to the feedback icon present on top right corner of the Project Spartan homepage.

Select Settings and click on Choose what to clear.

Check the boxes Browsing history, Cookies and saved website data and Cached data and files and click on Clear.

Step 2:
I suggest you to create a new user account and check if the issue occurs.

Go to Settings.

Choose Accounts and then select Family and other users.

Select add someone else on this PC.

Enter a user name and hit next.

Click on Finish.

Sign out from the current Account and Log into the new account.

Step 3:
It could also happen because of network issue. I suggest you to try with different network connection and check if it helps.

Waseemulla S · Jul 5, 2019

sign into microsoft account glitch

Hi Micheal,

Welcome to Microsoft Community.

Is this the only account on the computer?

Was this account upgraded from previous version of Windows?

It looks like you are using a local account. I suggest you follow these steps:

Click on search in taskbar and type account.

Click on Accounts.

Now, under Your account, click on Sign in with Microsoft account instead.

Enter your Local account password for confirmation and then follow the screen instruction.

Enter User name credentials for your the new Microsoft account and click OK.

Hope this helps.

Regards

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