Windows 10: New PC build randomly hanging / freezing / locking up. Sometimes happens after 2 weeks,...

This a fairly new PC build ~2 months and I'm kind of at my wits end trying to find the root cause and get this resolved hopefully. I'm fairly technical, but running at a bit of a loss with this gremlin... When the PC locks-up, I can still move the mouse, type on the keyboard on whichever window happens to be the last one open, as well as chat with people on discord, however I can't bring up any other apps or programs, switch windows, or do a soft reboot by clicking reboot from the start menu I can open the start menu, but not select anything from it.


Specs are as follows:


CPU : AMD Ryzen 7 3700X

Motherboard: ASUS TUF Gaming X570 Wifi

RAM: Corsair CMW32GX4M2C3200C16 DDR4 32GB - 2x 16GB Sticks

GPU: NVIDIA GeForce RTX 2070 Super

Storage: Samsung SSD 860 EVO 1TB OS & Samsung SSD 960 EVO 500GB M.2 Data


As the title suggests the lockups happen seemingly at random. Over all, I've probably had 10-20 since I've built the PC, with varying amounts of TS'ing so far to no avail. When the system locks up I can still open Task Manager by right-clicking on the taskbar, but no high processes or spikes can be seen. When viewing the logs in event viewer this is the only odd log that I can see:


The previous system shutdown at 7:48:29 AM on ‎12/‎28/‎2020 was unexpected.

Level: Error Date & Time: 12/28/2020 8:29:44 AM Source: EventLog Event ID: 6008 Task Catagory: None I do find it odd that the times don't match, as the freeze happened 8:29:44 AM.


After the first few lockups, I installed Whocrashed, but this tool isn't reporting or noticing anything, after the PC reboots. Since then, I've uninstalled all of the unnecessary NVIDIA programs, limited the CPU to maxing at 95% power, completed a memtest on the RAM, that came back OK, and ran a chkdsk /f /r which came back ok as well.


Thanks in advance for any & all suggestions.

:)

 

New Dell PC randomly freezing/hanging

So, My new Dell XPS PC has begun to randomly hang or freeze(3-4secs) and I assume it will only get worse. The pointer will lock in place for like 3 or 4 seconds. It's 4 days old and I think a contributing factor may be that I uninstalled a bunch of stuff that came pre-loaded with the PC or it could just be a bad install. I did a windows image back up, but that was after I had removed the files and set it up to my liking. I did change a setting in nvidia's control panel, that enabled full output dynamic range, too. Any suggestion would be very welcome. Thanks.

EDIT: The problem appears to be generated by a DELL program: Dell SupportAssist Remediation Service

I uninstalled the program and the issue has been resolved. I place this here for search purposes should anyone search for a solution for similar problems.

 

New Dell PC randomly freezing/hanging

Randomly hang or freeze is due to a running task in the background.
As the computer is new, it was probably doing a huge update.

 

New Dell PC randomly freezing/hanging

amancandance, what is the model number of your XPS computer since there are so many different XPS versions? [ex. XPS 9560]

plus is your XPS a laptop or desktop computer since Dell XPS series exist for both desktop & laptop PCs