Windows 10: New PC webcam issue

I have a simple webcam on my PC - it's an HP Basic Starter camera which was working fine a couple of weeks ago.

Now, however, it does not produce any image in my Windows 10 - if I use the Camera App, Zoom or any other App requiring an image, all that I get is a black screen. it works fine on a different Win 10 PC,

In Device Manager, it is listed correctly as the HP cam, and is stated to be working properly. Curiously, though, when I access the Camera App, the description 'USB2.0 Device' pops up briefly. I therefore checked that there are no unknown devices in Device Manager in case it was incorrectly assigned, but there are not any.


I have done a System File check using SFC, but nothing changes. I know that Win 10 performed a system update a few days ago, but I had not checked the camera immediately prior to that since I used no app that required it.


Is this another case of updates "improving" Windows, i.e making parts of it ineffective?

:)

 

new webcam connection with device warning

Hi,



Thank you for writing to Microsoft Community Forums.



Based on the description, I am assuming that you are facing difficulties in setting up the Hrayzan webcam on your PC.
In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Version and Build of Windows 10 installed? (Type winver
  in Windows search/Run command)
• What is the make and model of the PC?
• Did you try to connect this webcam on different PC?
• Do you have another webcam that you can connect on this device?

Meanwhile we would suggest you to update driver
and check.

1. Connect the webcam
   
2. Press Windows + X key
   and select Device Manager from the context menu.
   
3. Spot and expand the “Universal Serial Bus controllers”.
   
4. Right click on the USB Composite Device driver and select
   “Update driver”
   
5. Select Search automatically for drivers. Follow the onscreen steps
   
6. Perform step 4 & 5 for
   Audio inputs and outputs & Camera drivers.
   
7. Restart the PC and check.

Let us know the results. If the issue persists, we will certainly assist you further.



Aditya Roy

Microsoft Community – Moderator

 

webcam issue

Hi,

Thank you for posting on Microsoft Community. I understand the inconvenience you are facing. I will certainly help you with this.

The information which you have provided is not enough for us to determine the issue. Please provide us more information.

• What exact error message do you receive while using Webcam?
• Does this issue persist while using specific app/program or does it persist with all app using Webcam?

Method 1:

I suggest you to run the Hardware and Devices
troubleshooter and check if it helps.

• Type troubleshooting in the search bar.
• Select Troubleshooting.
• Select View all on the top left corner.
• Click on Hardware and Devices.
• Follow the on-screen instructions to run the troubleshooter.
• Check if issue persists.

Method 2:

If issue persist, I suggest you to try installing Webcam drivers in compatibility mode. Compatibility mode runs the program using settings from a previous version of Windows. Follow these steps to install the drivers in compatibility mode and check
if that helps.

• Download the Webcam drivers from the manufacturer’s website.

• Right-click on the driver setup file and click on ‘Properties’.
• Click on the ‘Compatibility’ tab and check the box
  ‘Run this program in compatibility mode for’ and select Windows 8/8.1 operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists.

Hope this information is helpful. Do reply if you need further assistance, we will be happy to help you.

Thank you.

 

Webcam driver issues


A bit of pretext to explain the events that led up to the current problem:
A friend of mine asked me to look at his PC(Win10), which had a BSOD problem. After a short conversation and some checking around I figured out the problem. He had tried to install Avast antivirus and failed(avast got stuck in some kind of half installed state - some of the services where started on start-up) . I'm guessing that the already installed Kaspersky antivirus, had something to do with the Avast installation failing. To fix it, I went to safe mode, killed the avast processes and uninstalled it. That took care of the BSOD.

A few days later my friend called saying that his PC can't connect to the internet. After some standard troubleshooting nothing helped so I went over and it turns out that the network adapter and sound card had driver issues. Well no problem got the drivers from the manufacturers sites and everything worked. Also to note that I checked and the webcam was working at this point.

After about 2 weeks he calls again and says that the webcam is not working. So I connected with teamviewer and checked, turns out the webcam has driver issues. The problem is that the manufacturer does not provide any drivers I could use. Another thing to note is that the microphone on the webcam is working.

The used webcam is: DEFENDER C-090 Black
I have already confirmed that:

• the webcam is ok - connected it to another PC works perfectly;
• it's not a general Win10 issue - connected it to another Win10 PC found the drivers and works ok(no driver issue);
• connected another webcam to the PC - same issue, can't find drivers;
• there are no viruses(according to Kaspersky) and no maleware(according to MWB)

Does anyone have any suggestions, where the problem could be? I don't really want to do a Win10 reset if I can avoid it.
Thank you for any help you can provide.