Windows 10: new quick assist don’t work when trying to share screen

Discus and support new quick assist don’t work when trying to share screen in Windows 10 Gaming to solve the problem; new quick assist don’t work when trying to share screen it shows a grey button windows update stuck on updates are underway... Discussion in 'Windows 10 Gaming' started by Loganellis4, May 14, 2022.

  1. new quick assist don’t work when trying to share screen


    new quick assist don’t work when trying to share screen it shows a grey button windows update stuck on updates are underway

    :)
     
    Loganellis4, May 14, 2022
    #1
  2. dalchina Win User

    Quick Assist not working

    Good diagnostic step.

    You've tried disabling 3rd party program startups, but there could be more things starting beyond those listed in the task manager startup list, if that's what you used.

    Ideally you would have hands on access to both PCs... but that's not so. All credit to them for creating a new user account etc.

    If you wished to disable more startups on the problem account you could use Autoruns (free from MS). But that seems asking a bit much of someone else remotely.

    Of course, the problem could have nothing whatsoever to do with startups... you might want to check all services are default, for example, in particular those necessary for this.

    Presumably it's not been blocked by the firewall:
    Get and Give Remote Assistance with Quick Assist app in Windows 10
    - some unfinished discussion as to whether both accounts had to be MS accounts or not.

    I found this:
    Windows 10 Quick Assist: Helpful Remote Assistance App or Potential Vulnerability? — Steeves and Associates


    https://4sysops.com/archives/remote-control-windows-10-with-quick-assist/


    This gives useful detail on how it works. For example, it uses port 443, so you need to check that's not blocked.
    It also indicates how to block it- so you can check that doesn't apply.
     
    dalchina, May 14, 2022
    #2
  3. dalchina Win User
    Quick Assist not working

    new quick assist don’t work when trying to share screen [​IMG]


    I suppose another possibility might be that some related service is not configured correctly...

    E.g. Tweaking.com's repair tool includes a repair to set services to default.

    I suggest you look at affected PCs and check installed programs to see if there are any that are common only to those and not others, especially 3rd party security programs with firewalls.

    I saw a note somewhere that there's no relevant group policy.

    Is this idea relevant?
    or this:
    - this helped some people
    https://answers.microsoft.com/en-us/...1-3a46fe1fd0a6
     
    dalchina, May 14, 2022
    #3
  4. TsgtGene Win User

    new quick assist don’t work when trying to share screen

    Windows Quick Assist not working for me


    When I try using “Windows Quick Assist” I get the following error. (See attached screen shot.) I can see the Security Code for just a second and then the “An Error Has Occurred” (screen shot) shows, telling me to close Quick Assist and try again later. Which does not work.


    new quick assist don’t work when trying to share screen [​IMG]
     
    TsgtGene, May 14, 2022
    #4
Thema:

new quick assist don’t work when trying to share screen

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