Windows 10: New Surface laptop GO Keyboard

Discus and support New Surface laptop GO Keyboard in Windows 10 Customization to solve the problem; Can anyone let me know if this new laptop from MS supports backlit keys? the command does not show up in the mobility config nor can I find an app or a... Discussion in 'Windows 10 Customization' started by Kentune1, Oct 25, 2020.

  1. Kentune1 Win User

    New Surface laptop GO Keyboard


    Can anyone let me know if this new laptop from MS supports backlit keys? the command does not show up in the mobility config nor can I find an app or a function key? Can it be MS released a new laptop without this feature? Help?

    :)
     
    Kentune1, Oct 25, 2020
    #1

  2. Microsoft Mouse and Keyboard Center does not recognize Microsoft Surface Laptop keyboard

    Problem:

    1. I have a brand new Microsoft Surface Laptop, with Windows 10 Pro, which naturally comes with a brand new Microsoft keyboard hardwired to the laptop.
    2. I installed the
      Microsoft Mouse and Keyboard Center
      to reassign some of the keyboard keys.
    3. However, Microsoft's keyboard program does not detect Microsoft's own keyboard!
    Failed solutions:

    1. All the help pages say "update your drivers" or "unplug the USB device and plug it back in." However, this is a laptop keyboard, which is hardwired, not a USB keyboard. It is working fine, so there's no reason why the program should not detect it.
    2. Yes, EVERYTHING is up to date, including ALL Windows Updates and ALL keyboard drivers.
    3. Yes, I tried the troubleshooter.
    4. Yes, I checked
      the list of "supported devices" that Microsoft lists here
      . But they are all mice, none of them are keyboards.
    5. Screenshots of my steps are below -- Microsoft moderators, please don't dismiss me by saying "run the troubleshooter" or "update your drivers" or "turn it off and on again."
    Questions:

    1. Has anyone actually SEEN the Mouse and Keyboard Center recognize a Windows laptop keyboard? Not a USB external keyboard, the actual physical laptop keyboard?
    2. Does the Mouse and Keyboard Center actually work with laptops? There's no documentation suggesting it shouldn't, especially with Microsoft's own hardware (like the Surface Laptop).
    3. Where is there a list of what keyboards work with the "Mouse and *Keyboard* Center"?
    Screenshots:

    1. "No supported device detected"


      New Surface laptop GO Keyboard fcf9e7af-3161-4074-b129-b6833779b44f?upload=true.png

    2. "The best drivers are already installed"


      New Surface laptop GO Keyboard f45af9e7-01c2-4665-9df1-9dc0661d42ee?upload=true.png



      New Surface laptop GO Keyboard 34fcc9c2-7226-431b-8af2-5b55d425826a?upload=true.png

    3. "Keyboard troubleshooting has completed, no changes or updates were necessary"


      New Surface laptop GO Keyboard b93ddf51-87ff-4e6e-b2cc-00da48760412?upload=true.png

     
    Daniel_336, Oct 25, 2020
    #2
  3. Brink Win User
    Surface Tools for IT Update for Surface Pro and Surface Laptop


    Source: Surface Tools for IT Update for Surface Pro and Surface Laptop Surface
     
    Brink, Oct 25, 2020
    #3
  4. Brink Win User

    New Surface laptop GO Keyboard

    New Surface Laptop Drivers and Firmware Update Oct. 18


    Source: https://support.microsoft.com/en-us/...update-history

    See also: Updates for Surface Pro, Surface Laptop, Surface Book, and Surface Pro 3 (18 October 2017) Surface

    Offline download: Download Surface Laptop Drivers and Firmware from Official Microsoft Download Center
     
    Brink, Oct 25, 2020
    #4
Thema:

New Surface laptop GO Keyboard

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