Windows 10: New Win 10 Dell Inspiron laptop cannot RDP - even after Factory Reset

Discus and support New Win 10 Dell Inspiron laptop cannot RDP - even after Factory Reset in Windows 10 Network and Sharing to solve the problem; I support a number of staff members and have about 8 identical laptops that I've set up over the past 6 months mostly with no issues. System specs:... Discussion in 'Windows 10 Network and Sharing' started by Matt Phillips OR, Mar 23, 2020.

  1. New Win 10 Dell Inspiron laptop cannot RDP - even after Factory Reset


    I support a number of staff members and have about 8 identical laptops that I've set up over the past 6 months mostly with no issues.


    System specs: Dell Inspiron 14 5000 system info: Inspiron 5481, running Win10 Home, build 1909, 18363.720


    This one laptop would not allow me to Remote Desktop into other systems from day one. It tries to RDP in for a long while and eventually gives a typical error as if the remote computer was turned off or not ping-able on the network Remote Desktop can't connect to the remote computer for one of these reasons: ...with the typical 3 reasons. I've tried the computer name, FQDN, and IP address IP address is ping-able to no avail.


    After I initially set up a few programs for users and then encountered the RDP error, I used the Restore settings to "Reset" the computer to Factory settings, wiping all programs off, etc. When I re-install my VPN, I still have the same RDP issues. The VPN should not be causing issues, as when I'm at the office with the laptop and have no need to VPN, I still cannot RDP to systems in our office. After a VPN or in office, I can ping the system I'd like to RDP into, and I can RDP from other systems into those systems just fine.


    The system has been sitting for a couple months and I just turned it on again, ran all the Windows updates in case i had forgotten that before, and upgraded to build 1909 detailed build info above, just to make sure that was not causing an issue. Then re-installed everything with the same results.


    Any idea what might be going on?


    Matt

    :)
     
    Matt Phillips OR, Mar 23, 2020
    #1
  2. Nikhar_K Win User

    How to factory reset Dell Inspiron PC?

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I understand that you want to factory reset your Dell Inspiron computer.



    Ideally, the computer manufacturer does factory reset of the computer. We would like to know the version of Windows installed on the computer.



    However, if you are looking to reset the computer, you can follow the steps mentioned in the article
    Reset or reinstall Windows 10.



    If you wish to do a factory reset, I would suggest you to refer the Dell article on

    Factory reset, restore, or reinstall Microsoft Windows on a Dell computer
    .



    You may also get in touch with the computer manufacturer so that they can help you in performing factory reset.



    Note: Resetting the computer will erase all the data from the computer. It is recommended to take a backup of data before resetting the computer.




    As you have mentioned that, you forgot the administrator password. If you were using a Microsoft account, I suggest you to refer the article on
    How to reset your Microsoft account password.



    However, if you were using a Local account on the computer, refer the article on

    Reset your Windows 10 local account password
    .



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Mar 23, 2020
    #2
  3. fleet420 Win User
    Dell Inspiron 15 stuck in factory reset loop

    I have a Dell Inspiration 15 with win 10. it was bogged and slow as syrup on 125 degree day. I did a factory reset. I followed the instructions went to settings, and just followed the steps. At some point during the reset it asked me about tpm2 settings...I had never seen that before so I followed the recommended choice and went to bed. When I got up it asked me for the usual stuff, location, language, time zone. Then it wanted the name of my WIFI and my password, which I gave. It restarted, then just kept on restarting asking me the first set of questions, language, time zone...over and over, it never asked for internet name or password again, . I can get in to the bios settings by using the f8 key.
    Any suggestions? Hopefully...
    OH I almost forgot, when you do a hard restart, it flashes a tpm2 settings error right before it starts with the dell screen and spinning dots
     
    fleet420, Mar 23, 2020
    #3
  4. New Win 10 Dell Inspiron laptop cannot RDP - even after Factory Reset

    Dell Inspiron 15 stuck in factory reset loop

    My friend had that trouble! how we got over it was removed the battery and started it using the mains only! it wiped everything except files and folders! did a flesh install and left it! 2 hours later everything was back in! once working ok! shut it down reinstalled the battery and restarted it and to this day! which is 12 weeks later still working ok
    Hopefully this helps your problem.
     
    hTconeM9user, Mar 23, 2020
    #4
Thema:

New Win 10 Dell Inspiron laptop cannot RDP - even after Factory Reset

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