Windows 10: Nikon D5300 camera detected as COM, not portable device

Discus and support Nikon D5300 camera detected as COM, not portable device in Windows 10 Drivers and Hardware to solve the problem; As title says, when connecting a Nikon D5300 camera to my desktop it appears as a serial (COM6) device in device manager. It should be detected as a... Discussion in 'Windows 10 Drivers and Hardware' started by wintf, Feb 26, 2018.

  1. WINTF
    wintf Win User

    Nikon D5300 camera detected as COM, not portable device


    As title says, when connecting a Nikon D5300 camera to my desktop it appears as a serial (COM6) device in device manager.
    It should be detected as a portable device. (As it does when connected to my laptop)

    It is not shown in Explorer and no software for the camera detects it, including Nikon software which is tested for Win10 compatibility. (image transfer and remote control)

    :)
     
    wintf, Feb 26, 2018
    #1
  2. PAULACIPRIAN OLLIVIER
    PaulaCiprian Ollivier Win User

    Connectivity Issues Nikon D5300

    Hi! I'm having trouble connecting my Nikon D5300 via USB. Windows detects the camera and I can access the photos from the file explorer. The problem is that other software that need to remotly control de camera (such as dragonframe) won't detect it. Actually,
    the camera display is supossed to go black when connected for this pourposes and it doesn't. From what I've been reading it has something to do with the MTP protocol. The camera is not read as an imaging device.

    Thank you.
     
    PaulaCiprian Ollivier, Feb 26, 2018
    #2
  3. PEXIS
    PexiS Win User
    PexiS, Feb 26, 2018
    #3
  4. BREE
    Bree New Member

    Nikon D5300 camera detected as COM, not portable device

    Welcome to TenForums @wintf

    It may have been misrecognised when you first connected it and the wrong driver loaded. Right-click on it in Device Manager and select 'uninstall device'. See if it is then recognised correctly the next time.
     
    Bree, Feb 26, 2018
    #4
  5. WINTF
    wintf Win User
    I uninstalled the COM device/driver-software and then it appeared as a USB-device. But still not shown in Explorer or detected by programs.
    Then I uninstalled the USB device/driver-software, and voila, it was detected as a Portable Device, showed up in Explorer and detected by the image transfer and remote control software.

    Many thanks!
     
    wintf, Feb 26, 2018
    #5
  6. BREE
    Bree New Member
    You're welcome @wintf,

    I've seen USB sticks being incorrectly recognised in the past, uninstalling the device is the only sure way to correct this type of fault.
     
    Bree, Apr 5, 2018
    #6
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Nikon D5300 camera detected as COM, not portable device

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