Windows 10: No audio after downloading 3D Photo effects

Discus and support No audio after downloading 3D Photo effects in Windows 10 Software and Apps to solve the problem; When I do a 3D photo effect and then download it, no sound comes out. It used to but then it stopped working. The visual effect is there but without... Discussion in 'Windows 10 Software and Apps' started by ChrisPduck, Sep 25, 2018.

  1. No audio after downloading 3D Photo effects


    When I do a 3D photo effect and then download it, no sound comes out. It used to but then it stopped working. The visual effect is there but without the sound. I've done every troubleshooting fix that I can find and also reset the app but to no avail. Don't really want to uninstall and reinstall the Photos app because it will mess up all my files but I don't know how else to fix it. Any ideas anyone, please?

    :)
     
    ChrisPduck, Sep 25, 2018
    #1
  2. NateSug Win User

    Photo Effects Editor

    Hello, I recently had an issue with the 3D Effects Editor where once I add a 3D effect, the audio for the effects doesn't save. So, I pull up the Photos app, click on a video, then click "Add a 3D Effect", then enter the effects editor and I start adding
    effects. Then, once I finalize the video, all of the effects have no audio, and I made sure the volume for the effects was turned on. I tried resetting and repairing the app, running diagnostics, checking for updates, its still having issues. Does anyone know
    how to fix this?
     
    NateSug, Sep 25, 2018
    #2
  3. Ralph Sta Win User
    Photo Effects Editor

    Hi Nate,

    Your Windows Photo app might be corrupted that's why it's not working as intended. Since you already tried to reset the app to no effect, reinstalling the app might do the trick. Kindly follow the steps below on how to reinstall the Windows Photo app:

    A. First you need to uninstall the Photo app using PowerShell:

    1. On your keyboard, press Windows + X.
    2. Select Windows PowerShell (Admin).
    3. Copy and paste this command: get-appxpackage *Microsoft.Windows.Photos* | remove-appxpackage
    4. Press Enter.
    5. Restart your device for it to take effect.

    B. Install the Microsoft Photo app.

    1. Launch the Windows Store.
    2. On the search bar, type Microsoft Photo.
    3. Press Enter.
    4. Download and install the app.

    Afterwards, try to recreate your 3D Effect. If the issue persist. Please provide us your Windows build and version for us to provide more possible solutions:

    1. On your keyboard, press Windows + R.
    2. Type winver, and press Enter.
    3. Then, provide us the build and version of your Windows.

    Please respond to this thread to let me know how the issue progresses. Similarly, if you have more questions, please inform me by replying to this post.
     
    Ralph Sta, Sep 25, 2018
    #3
  4. No audio after downloading 3D Photo effects

    Loss of audio when using 3D effects in Pictures app

    When I download a picture on which I have put 3D effects, the audio that goes with it will not play - the visual plays ok but the picture is silent. It works when I edit it and play it back but not once it's downloaded to my PC. It used to work and I
    have made many 3D pics but suddenly the audio stopped working. I've tried every fix - resetting the app/resetting Store/troubleshooting Store - even all the fixes that I was advised to do by a Chat advisor. When I troubleshoot, all i get is 'Problem with
    generic audio driver' so I reinstalled my drivers but to no avail. Help - I'm at my wits end! This is ruining something that I used to love doing and there's not much point in having the effects if you can't hear the sounds that go with them.
     
    ChrisPduck, Sep 25, 2018
    #4
Thema:

No audio after downloading 3D Photo effects

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