Windows 10: No audio on Dell Inspiron 15 5567

Since I reinstalled Windows on my dell, the sound stopped working somehow. Also the sound driver seems to be up-to-date for some reason. Could anyone point out the issue that I could potentially have?

:)

 

Windows hello

Hi, I'm using dell inspiron 15 5567. is my device compatible to windows hello?

 

Can't use screen sketch right now

My laptop is Dell Inspiron 15 5567, and I didn't do any changes beside the regular windows updates.

 

Hi, here are some possibilities:
1. Check your Device Manager. Any yellow triangles?
2. What build of Windows were you using previously? Were you previously using the Creator's build or the Anniversary build? MS handles the drivers somewhat differently in the current Creator's build, it seems.
3. Can you try rt clicking the volume icon on the task bar, click Troubleshoot.... and post the result?
4. Try downloading the latest approved driver from your manufacturer and use that.
5. Perhaps note post #11 here for example (there are numerous threads here on no audio problems, not all will be directly relevant to you)
No Audio Output Device is installed Solved - Page 2 - Windows 10 Forums

For clarity, please post your current build.
(Windows key + R, winver).

 

http://www.dell.com/support/home/us/...&categoryId=AU

 

I installed that driver already, and still no sound.

 

And I'm using the RTM build. I may have to update windows perhaps.

 

1. No yellow triangles
2. RTM Build
3. Got this result. Even tried a pair of earbuds, same result.



4. Already installed appropriate drivers from the manufacturer's website. Still isn't working.

 

Hi, I'm wondering why you're using an out of date version of Win 10... have you had Windows updates disabled?
(That it's old wouldn't of itself explain a lack of audio of course)

 

I must have used an old Windows 10 installation disc to reinstall Windows.

 

Just recently updated Windows, and still have the same issue present.

 

Try booting from Kyhi's boot disk (a very useful tool to have to hand) available from the top of the Software and Apps section here.

Do you have sound then?

 

If the problem does not get resolved here, the Dell community forum is available for assistance.
I have a nearly identical Inspiron 15, a 5577 model.

Dell Community - Dell Community

 

Seems to be a recent model, supplied with Win 10. Your best option is indeed to refer to Dell.

Tests are available here, including sound.
Support for Inspiron 15 5567 | Diagnostics | Dell UK

 

Some ideas not already posted:

• Try running Dell sound hardware diagnostics Diagnosetools Your laptop may already have this functionality which you can launch by pressing a function key on boot (F12?)
• Run sfc /scannow from an admin command prompt to check / repair