Windows 10: No bit locker code in my account for PC restoring

At the start up I have and error of Windows and the system suggest to restore it using BITLOCKER. When I go in my account there is nor BITLOCKER code. IT could be that the first configuration was done by the shop with another account: how can find the BitLocker code for my PC ? or at least the account that are associated to Windows installed in my PC ? otherwise what I can do to restore Windows ? Format loosing all data ? thanks

:)

 

Bit-locker

I have my account and device listed but when I go to the bit locker it says no key is there and I ha e no other way to access it

 

Bit locker key code

I recently performed an update on my laptop. When I booted the computer back up, it asked for a bit locker key code.

My husband, who passed away 6 months ago, set up my laptop. I do not have access to the bit locker key code and I also do not have the user name and password to log into my account.

Please help!

 

Bit locker key

Bit locker won’t except any of the keys from my Microsoft account. What’s the next step to get it unlocked?