Windows 10: No Display Options for 10041

Discus and support No Display Options for 10041 in Windows 10 Support to solve the problem; I have a locked display on my HP Elite 6930p. My resolution changed after updating , and now my icons and text are too wide. I went to change it, but... Discussion in 'Windows 10 Support' started by waltersfield, Mar 19, 2015.

  1. No Display Options for 10041

    I have a locked display on my HP Elite 6930p. My resolution changed after updating , and now my icons and text are too wide. I went to change it, but there are no resolution options. I'm stuck with bad resolution now.
    Should I roll back my display driver? Thanks in advance for any help/advice.

    waltersfield, Mar 19, 2015
  2. DeeKat Win User
    DeeKat, Mar 19, 2015
  3. Stuck on build 10041

    So, A long time ago back on build 10041 I installed tech preview on my laptop. today I came back to this laptop haven't used it since

    and I an unable to update from 10041 I am just getting a error(0x8024044a) when updating
    mathiasdanielsen, Mar 19, 2015
  4. usasma Win User

    No Display Options for 10041

    I'd see if you can download an updated driver for the video card in the HP.
    Be careful as some OEM's use special drivers for video (so if you use the AMD/nVidia drivers you may have issues).
    Set restore points and backups and proceed with caution.
    usasma, Mar 20, 2015
  5. Thanks for the reply. Yes, I tried that, but it won't accept the older driver. It reverts right back to the MS generic driver. I even went ahead and did a clean install with the ISO, with no change. Guess I'll just need to wait for the updated TP repair...
    waltersfield, Mar 21, 2015
  6. Ztruker Win User
    So Device Manager, Display Adapter shows the Microsoft Generic driver? If so, then you definitely need the latest Video driver for your laptop. What is the complete model number, you don't show it in System Specs.
    Ztruker, Mar 21, 2015
  7. Berton Win User
    My Desktop got updated from 9926 to 10041 and it changed my resolution to its maximum of 1920x1080 but because I have 4 computers on a KVM I keep the settings for all 4 at 1440x900, easier on my eyes. All I had to do was make the change. My original install was on a bare drive and am using only what Win10Pro TP installed, an ATI Radeon 2400 Pro.
    Berton, Mar 21, 2015
  8. No Display Options for 10041

    Actually, the device manager shows the following:

    No Display Options for 10041 [​IMG]

    Everything worked great in 9926. Can't understand what this means. I'm not sure what you mean by complete model number. Where is that found? Even Speccy says it's an HP ELiteBook 6930p - thats all.
    waltersfield, Mar 21, 2015
  9. usasma Win User
    usasma, Mar 23, 2015
  10. Gary Win User
    How are you John, have not seen you since Lockergnome days.*Biggrin
  11. usasma Win User
    Hi Gary! I'm doing well!
    I hope you're doing well also! Great to see you!
    usasma, Mar 23, 2015
  12. Thank you for your reply:

    I've collected the data and attached the zip file here.
    waltersfield, Mar 24, 2015
  13. usasma Win User

    No Display Options for 10041

    Unfortunately, the zip archive is empty. Please try again.
    If it still doesn't work, then try these things (instructions were written for Win8 and may need a bit of modifying to work in Win10):
    usasma, Mar 24, 2015
  14. I'm not sure what happened, but this one seems to be
    waltersfield, Mar 24, 2015
  15. usasma Win User
    You have the latest BIOS for your system (F20), unfortunately it dates from 2011 - so you may not be compatible with later OS's

    You're having problems with these devices in Device Manager:
    The first device is most likely your Ricoh Card Reader, while the second is your Intel chipset drivers. The last is the HP Bluetooth module

    Try to obtain the latest drivers from the HP website for these devices. If they don't fix the problems, then look at the Ricoh and Intel websites for updated drivers. As for the HP Bluetooth, you'll have to figure out who actually manufacturered the device and check their website for more updated drivers (the drivers still load at boot, then Windows disables them later on if the device is disabled - so the drivers must be updated before disabling the device).

    From what I've seen, the 3 major factors here are the BIOS, the Ricoh Card Reader, and the Intel Chipset
    Other than that, I would expect that fully updated Ricoh card reader drivers and Intel chipset drivers would be help to resolve the resource contention. Unfortunately, if these devices are too old and you can't locate driver's that are compatible (or if the BIOS is the primary culprit here) - you may not be able to fix this.
    usasma, Mar 24, 2015

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