Windows 10: No external HDDs recognised since restoring acronis true image backup

Discus and support No external HDDs recognised since restoring acronis true image backup in Windows 10 Drivers and Hardware to solve the problem; Had some issues with my PC with user profile, so restored a 3 day old acronis true image backup. now none of my external HDDs are recognised, by... Discussion in 'Windows 10 Drivers and Hardware' started by reddwarf4ever, Nov 14, 2015.

  1. No external HDDs recognised since restoring acronis true image backup


    Had some issues with my PC with user profile, so restored a 3 day old acronis true image backup.

    now none of my external HDDs are recognised, by Windows or Aome hdd manager either.

    USB pens are ok.

    hope there is a simple solution, desperately need to get this working

    thanks

    :)
     
    reddwarf4ever, Nov 14, 2015
    #1

  2. The app didnt start Error

    after installing windows 10 and softwares, i create a backup from windows with acronis true image

    i restore my backup with acronis true image rescue disk
     
    Mehrdad Aria, Nov 14, 2015
    #2
  3. USB3 External Backup Drive Never Shuts Down (Always Runs), Should It Shut Down When Idle?

    I am trying to figure out if my USB3 external HDD should go into idle/sleep when inactive?

    1) I am running Windows 10 Pro on a Dell X51-R2 (w/ (2) 500GB SSD and 16GB RAM).

    2) I have a connected an external USB3 Vantec NexStar base for my backup (w/Western Digital HDD).

    3) I have installed Acronis True Image 2018 for daily backups.

    My backups run fine but the external HDD in the NexStar base is always running.

    Is there a setting in Windows where I can tell the USB3 External HDD to sleep and then wake when called upon? Or should the
    USB3 External HDD always be running (seems to me that would shorten the life of the HDD)?
     
    WilliamCurtindale, Nov 14, 2015
    #3
  4. spapakons Win User

    No external HDDs recognised since restoring acronis true image backup

    Reinstall the chipset drivers from motherboard's manufacturer site (or directly from Intel/AMD if you know which chipset you have). Restart your computer and your drives should be detected again. In my old test motherboard the Intel-specific USB drivers fail to detect any device I connect. I had to manually replace them with the standard USB drivers in Device Manager. Click search and type device, then click to Open Device Manager. Expand the USB devices and then right-click on each Intel-specific controller and select Update driver. Select the last option a couple of times until you see a list with devices. Select the standard device from the list and proceed to install it. Repeat it for the remaining Intel-specific devices. Then delete the USB root hub devices (your mouse and keyboard will stop working if they are USB, I had PS/2) and restart your computer. The USB root hub devices will be installed again but now your hard disks will be detected normally.

    PS: If you have USB keyboard/mouse delete the devices. When stop working, unplug and re-plug your mouse to enable it again.
     
    spapakons, Nov 14, 2015
    #4
  5. thanks, I downloaded the chipset drivers from gigabyte website, installed and now the hard drives recognised again.....was a scary moment.
    I thought I had done something wrong during the acronis restore, as it asked about MBR so,Imchose yes.....

    thank you
     
    reddwarf4ever, Nov 14, 2015
    #5
  6. spapakons Win User
    As a technician I have been through many such scary moments, so I know what to do. *Thumbs
     
    spapakons, Apr 5, 2018
    #6
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No external HDDs recognised since restoring acronis true image backup

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