Windows 10: No info from cd or dvd displays on any media player in my system which includes Windows...

No changes to my computer that I am aware of. Haven't used the Media Player in a while, but when I tried to load in some cd's to transfer to usb for the car, I noticed that there is no info about album name, artist, songs, etc. All discs show only "unknown artist".

Gateway all-in-one computer running Windows 10-version 17134-Apr.2018. Also after inserting a cd, dvd, or usb, no prompt on the screen asking what I want to do with the device.

:)

 

Unable to burn CD/DVD using Windows Media Player in Windows 10.

Hi,

Thank you for posting in Microsoft Community.

We understand how you feel about the situation. We're sorry for the trouble.

In regards to the issue, I require additional information to make sure that helps us to resolve the issue easily:

1) What happens when you try to burn the CD/DVD? Does it show any error message?

I suggest you to follow these methods and check if it helps.

Method 1: Troubleshooting.

Step 1: Run Windows Media player troubleshooter by following the steps below, and check if the issue is resolved.

• Type Troubleshooting in the search bar next to Start
  icon, and select the top most search result.
• Click on View all option from the left side panel of the window,
  
• Select Windows Media Player DVD from the listed options, click on
  Advanced option, and check Apply repairs automatically
  option.
• Follow the on screen instructions.

Step 2: I suggest you to run the Hardware and Devices troubleshooter by following the steps below and check if the issue is resolved.

• Type Troubleshooting in the search box next to
  Start button and select the top most search result.
• Click on View all from left side panel of the screen.
• Select Hardware and Devices, click on
  Advanced option and check Apply repairs automatically
  option.
• Follow the on screen instructions.
• Close the window and check if the changes are effective.

Method 2: If the issue persist, I suggest you to disable and enable the Windows media player by following the steps below:

• Press Windows icon key on the keyboard, type Windows Media Player, right click on the top most search result and select
  Uninstall option.
• From the window, click on Turn Windows feature on or off.
• Expand the Media Features option from the window, and uncheck the
  Windows Media Player.
• Follow the steps from ‘a’ to ‘c’, except check the Windows Media Player option and check if the issue is resolved.

As a reference, click on the link below about Burn a CD or DVD in Windows Media Player:

http://windows.microsoft.com/en-gb/windows/burn-cd-dvd-media-player#1TC=windows-10

Let us know the results. We will be glad to assist you further.

 

Unable to burn CD/DVD using Windows Media Player in Windows 10.

Hi,

Thank you for posting in Microsoft Community.

We understand how you feel about the situation. We're sorry for the trouble.

In regards to the issue, I require additional information to make sure that helps us to resolve the issue easily:

1) What happens when you try to burn the CD/DVD? Does it show any error message?

I suggest you to follow these methods and check if it helps.

Method 1: Troubleshooting.

Step 1: Run Windows Media player troubleshooter by following the steps below, and check if the issue is resolved.

• Type Troubleshooting in the search bar next to Start
  icon, and select the top most search result.
• Click on View all option from the left side panel of the window,
  
• Select Windows Media Player DVD from the listed options, click on
  Advanced option, and check Apply repairs automatically
  option.
• Follow the on screen instructions.

Step 2: I suggest you to run the Hardware and Devices troubleshooter by following the steps below and check if the issue is resolved.

• Type Troubleshooting in the search box next to
  Start button and select the top most search result.
• Click on View all from left side panel of the screen.
• Select Hardware and Devices, click on
  Advanced option and check Apply repairs automatically
  option.
• Follow the on screen instructions.
• Close the window and check if the changes are effective.

Method 2: If the issue persist, I suggest you to disable and enable the Windows media player by following the steps below:

• Press Windows icon key on the keyboard, type Windows Media Player, right click on the top most search result and select
  Uninstall option.
• From the window, click on Turn Windows feature on or off.
• Expand the Media Features option from the window, and uncheck the
  Windows Media Player.
• Follow the steps from ‘a’ to ‘c’, except check the Windows Media Player option and check if the issue is resolved.

As a reference, click on the link below about Burn a CD or DVD in Windows Media Player:

http://windows.microsoft.com/en-gb/windows/burn-cd-dvd-media-player#1TC=windows-10

Let us know the results. We will be glad to assist you further.

 

Unable to burn CD/DVD using Windows Media Player in Windows 10.

Still not working even after turning the "feature" off and back on. I'm currently using a third party software to burn CDs with.