Windows 10: No internet/wifi. Network adapter problem.

Hello all. Was wondering if I could get some help or opinions. I'm your average user, understand a bit but not an expert.

The issue- Three week old Asus laptop X509UA running Win 10, everything going fine but turned on yesterday and no access to wifi/internet at all. No option to even turn WiFi on/off. Running the trouble shooter returns the message 'Windows could not find a driver for your network adaptor'.

I looked online and found some help. Most of them say the same thing. Check power management and reinstall drivers. I tried to check the power management but couldn't find the section in device manager. I also tried to reinstall/update the drivers but it failed.

I'm a little stumped as to what to do now. Any advice would be appreciated. I've attached a photo of the device manager and what is under network adapters. Is the even an adapter there?

:)

 

Update made wifi adapter disapear

If the wifi adapter appears in Device manager without any warning triangle but there is no wifi section in Settings, Networks then reinstall the wifi adapter.

If the wifi adapter appears in Device manager without any warning triangle and there is a wifi section in Settings, Networks then use Settings, Update, Troubleshoot. I'd suggest this sequence:-
Hardware & devices
Network adapter
Internet connections

Best of luck,
Denis

 

Issues with network adapters

Hi Alfonso,

To resolve this issue, we suggest that you run the Network troubleshooter when you switch from WiFi to Ethernet connection. The Network troubleshooter can help diagnose and fix common connection problems including clearing the network cache to obtain a new
IP from the new network. Kindly follow the steps below:

• In the search box on the taskbar, type Identify and repair network problems, and then select
  Identify and repair network problems from the list of results.
• Follow the steps in the troubleshooter and see if that fixes the problem.

If the issue persists, kindly try the troubleshooting steps on the following link:

Fix network connection issues in Windows 10.

We recommend that you try the steps on the Update the network adapter driver,
Run the Network troubleshooter followed by networking commands, and Use network reset to reinstall network devices sections.

Let us know how it goes for us to assist you further.

 

network adapters

Hi, Michael.



Thank you for posting your query in Microsoft Community.

As per my understanding, you may be facing an issue with your driver updates.

I suggest that you perform the steps mentioned below and check if it helps you resolve your issue.



Method 1: Network troubleshooting

• • • On the search bar type “Troubleshooting”
    • Click on “Network and Internet”
    • Click on “Network Adapter” and run the troubleshooter.

Method 2: Download and install the latest firmware updates for the Network adapter

Follow these steps to un-install the drivers:

• On the search bar type “ Device Manager”
• On the left pane locate “Network Adapter” and expand by clicking on it
• Right on the “ Network driver” option and click “Uninstall’
• Download the latest Wireless network adapter driver setup file from the manufacturer’s website and install it.

Your reply is very important for us to ensure a proper resolution. Please get back to us with the above information in order to assist you accordingly.

For further assistance, you can post your query in Microsoft Community