Windows 10: No keyboard or mouse on login and safe mode

Hi
My keyboard and mouse are only working in the Bios and in the Recovery Console. I have tried to system restore as well as safe mode and some of the other “F” keys functions. The bios has no USB legacy setting.
My question is, can I delete the USB driver over the Recovery Console “cmd” function?
“Dism /image:C:\test\offline /Remove-Driver /??.inf
Which driver would I have to remove?
Or install a new USB driver
"dism /Image:C:\ /Add-Driver /Driver*Biggrin:" (D is my USB Stick)
Where could I get the correct INF USB driver (Acer Predator G3-710 /win 10 home/64 bit)
Any help would be appreciated

:)

 

No mouse or keyboard in safe mode

What information do you need? I always used both mouse and keyboard in Win 7 and 10(before update), with no problems. Are both Logitech and wired, no wireless. Mx518 the mouse and G105 keyboard.

Sorry if I'm rude, but I'm so annoyed by Win10.

When I launch in Safe mode, there is a message about "app can't be opened with administrator account, try to log with another account".

It's like this, but it only says "app", not Edge or other. http://www.virtualizationhowto.com/wp-content/uploads/2015/07/edge_admin1a.png

I don't know if it can be related. Anyway, there is a solution for this message, but it needs secpol.msc and it's not in Home edition.....

 

No mouse or keyboard in safe mode

Windows Safe Mode starts with a minimal set of Drivers installed, so if you have a Keyboard and Mouse that requires specific Drivers they possibly won't work. Unfortunately, you haven't given sufficient information for anyone to know if that is the case.
In my experience it's always easiest to use a standard USB keyboard and mouse, if possible, when using these maintenance functions.

It's also possible that you need to update/reinstall any specific Driver Software for the Keyboard and Mouse following the Anniversary Update, so I would try that first.

 

Hi, might be attributable to a particular Windows update which has affected some, apparently.

Please see
Keyboard and mouse not recognized after boot-up! Solved - Page 5 - Windows 10 Forums
and onwards

Do you happen to know your current Windows build number?
Or at least are you using the Creator's, the Fall Creator's, an Insider build or something else?

Please describe simply the immediate history leading to this.
Do you use disk imaging routinely as we constantly recommend?

 

Boot into Setup (Bios) go to Integrated Peripherals. Look for Legacy USB or Keyboard. If it is disabled, using your Arrow and Enter keys, Enable it. Save and Exit.

 

Thx Guys,
spunk =I got no Legacy setting in the Bios.

dalchina = I did try to remove the update with dism but I got a 50 dism error Windows PE /online or so . So I stopped but thanks for the link. I saw that you have to put "D" and not "C". As for the system I have no idea on the built it’s of the shelf/3 years old and my sons gaming pc so no Image unfortunately.

Thx again 4 y input

 

@ Spunk: Has nothing to do with Legacy USB setting in BIOS but all with buggy Windows update.
(which can give various outcomes on how USB works after the update).

Topic: Keyboard and mouse not recognized after boot-up! Solved - Windows 10 Forums

 

The correct 64 bit command line for the recovery environment appears below, double-spaced for clarity. Change "/image:c:\ " to "/image:d:\ " if it is appropriate for your system.

Code: dism.exe /image:c:\ /remove-package /packagenameackage_for_RollupFix~31bf3856ad364e35~amd64~~16299.248.1.17[/quote] Ben

 

Thx Ben got it working

Cheers