Windows 10: No longer able to access files on external drive from other devices

Since the recent update I can no longer see folders/files on external drives from other devices on my homegroup.


Specifically, I have two external drives containing movie/video files which I can no longer access.


I can access files on my hard drive.


Any suggestions?

:)

 

External Hard Drive

Hi John,

We suggest that you try the troubleshooting steps below:

• Open your External Hard Drive file in File Explorer.
• Type the name of the file you want to search on the search box and click Enter.

The file will show up in Search Results and you will be able to move it to the correct folder.

Let us know if you need further help.

 

External Drive "not accessible"

Hi,

Corrupted USB controller is one of the possible reasons why you are unable to access your external hard drive. We suggest that you follow the troubleshooting steps provided in this

link to resolve the issue.

Should you need further assistance, don't hesitate to get back to us.

 

Can't Access Either of My External Drives After 14393

Hi Michael,

To better assist you with your concern, I would like to ask if you're getting any error messages when accessing your external drives? If yes, can you provide us with the exact error message?

As an initial troubleshooting, we suggest you to follow the steps below:

• Go to Device Manager.
• Click on USB Mass Storage.
• Right click on your USB, and then click on Update Driver Software.
• Once done, check if you can access your external drives.

Regards.