Windows 10: No mouse or keyboard booting Macrium USB

Hi all. Today I decided to try Macrium Reflect Free 7.2 to try it out.

I installed it on PC#2 (System Spec #2 in my profile) and immediately after that created a Bootable Rescue USB to test to be sure I could use it to recover images if I was unable to get into windows. I used the default settings, including Windows RE (v1903).

When I boot the USB on the PC I created it from (and has Macrium installed on it) I have no mouse or keyboard.

When I boot it from 2 other PCs (System Spec #1 and a laptop) I DO get a mouse and keyboard and everything is good to go.

Any ideas?

:)

 

keyboard and optical mouse usb

Hi,

To assist you better, answer the below question.

• Are you getting any message when you connect the USB Keyboard and Mouse?

I suggest you to connect the USB Keyboard and Mouse to a different USB port and check if it works.

Also, plug your USB Keyboard and Mouse to a different system and check if it works.

I suggest you try below method and check if it helps.

Hardware and devices troubleshooter

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your mouse.

• Press Windows key +X, select Control panel.
• Change the view by option on the top right to Large icons.
• Click on troubleshooting and click on the view all option on the left panel.
• Run the Hardware and devices troubleshooter.
  

I suggest you to refer to the following Microsoft article on
Troubleshooting: Keyboards and check if it helps.

https://www.microsoft.com/hardware/en-us/help/support/troubleshooting/keyboard/common-issues

Please get back to us with an update on this issue, we will be happy to assist you further.

Thank you.

 

Windows 10 usb keyboard and mouse not working

Hi,

To assist you better, answer the below question.

I would like to know if you are getting any message when you connect the USB Keyboard and Mouse?


I suggest you to connect the USB Keyboard and Mouse to a different USB port and check if it works.


Also, plug your USB Keyboard and Mouse to a different system and check if it works.

I suggest you try below method and check if it helps

Hardware and devices troubleshooter

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your mouse.

Refer these steps:

• Press Windows key +X, select Control panel.
• Change the view by option on the top right to Large icons.
• Click on troubleshooting and click on the view all option on the left panel.
• Run the Hardware and devices troubleshooter.

Hope the above information was helpful. If you need further information assistance, we will be glad to assist you.

 

USB Mouse and keyboard pausing, then "Catching up" randomly

Hi Mark,

There are actually lots of reasons why you experience Lag issues when using your USB keyboard and mouse connected to a docking station. It could be due to driver issues, hardware compatibility or a faulty hardware.
I'd like to get more information regarding this so we could further check and provide a more established workaround. Kindly answer the following:

1. Have you made any changes on your computer prior to the issue?
2. What is the make and model of your device?
3. Is your computer connected to a company domain?
4. What is the current build and version of your Windows 10?

In the meantime, kindly try the following suggestions to isolate the issue:

• Install all the latest Windows cumulative and security updates.
• Download the latest USB driver from the manufacturer's website.
• Try connecting the mouse and keyboard directly to the computer.
• Perform a Clean Boot.
• Try using a different USB mouse and keyboard.
• Update BIOS firmware to the latest version.

If you have additional questions, or if the issue persists after the troubleshooting steps above, please let me know by replying to this thread. This way, I'll get notified and respond back to you as soon as I can.