Windows 10: no picture on Netflix or Stan

Hi, When I Connect to Netflix or Stan, on the Preview,I have sound & a PictureAs soon as I go to Play, I have Sound, BUT NO PICTUREthat is by the Apps downloaded from Microsoft EdgeIf I Connect Netflix or Stan through FireFox or Google Chrome, then I have No ProblemOn Windows 10 Settings on Display/advance settings, Refresh Rate, it is 59.40HzPlease helpThank you Darryl

:)

 

Netflix

Hi Marshall3,

There could be a number of factors as to why you are having issues launching the Netflix app. This could be caused by a software conflict or due to an issue with the application itself.

I suggest that you reset your Netflix application by following the steps provided below:

• Go to Settings > Apps > Apps & Features.
  
• Click the Netflix app from the list and then choose Advanced options.
  
• Click Reset.

If the issue persists, you can consider uninstalling and reinstalling the device. To uninstall, follow these steps:

• Go to Settings > Apps > Apps & Features.
  
• Click the Netflix app from the list and then choose Uninstall.

Let us know how it goes and we'll assist you further if needed.

 

Netflix and Windows 10 .

Hi Nishkaam,

There's a possibility that the firewall or antivirus software on your computer is blocking the access to Netflix, we suggest disabling it first before connecting to Netflix. Follow these steps:

• Close the Netflix app.
• Turn off the firewall and antivirus software on your computer.
• Now, launch the Netflix app.
• Once it's connected to Netflix, turn back on the firewall and antivirus software on your computer.
• You should be able to access Netflix now.

Let us know if you need further help.

Regards.

 

Stan

I get the ads everywhere. Apps, Edge, different web sites, etc., etc. Thanks for any suggestions you have. Stan