Windows 10: No power at all, on hp envy 17 touch

Discus and support No power at all, on hp envy 17 touch in Windows 10 BSOD Crashes and Debugging to solve the problem; I have an hp envy 17" touch, bought in 2017. I also have a much older beat up hp laptop, that I needed files from. I turned it on. It fired right up,... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by rualn2lng2, Dec 22, 2020.

  1. No power at all, on hp envy 17 touch


    I have an hp envy 17" touch, bought in 2017. I also have a much older beat up hp laptop, that I needed files from. I turned it on. It fired right up, but wouldn't respond to anythingtouchpad, keys, etc., no matter how long I waited, or several restarts. I needed the files, and have a Sabrent 2.0 usb to sata/ide hard drive adapter. I took the hard drivewd scorpio blue, 320 gb out, andin my stupidity using the adapter I attempted to open the drive to copy the files I needed. I used my best computerthe envy to do this. I have used this adapter in the past, getting files from my old tower hard drive, and the plug in was easy to get those files in minutes. maybe one of my mistakes was the size difference between an old tower hd, and the laptop drive? The Sabrent adapter has several sizes of plug ends. The main/middle size connected between the 2 computers normally would let the drive be opened by host, without the addition of the poweror did in the past on the larger hd. Sabrent instructions stated that normally the drive will be seen without power, but often power had to be used to see the drive. I followed connect instructions to hook up power supply. Instantly my envy went BLACK. It will do nothing when I try to turn it back on.


    My question? I'm considering trying to find out how to see if the power fried the motherboard?, the power supply? suggestions?


    The envy is worlds faster than the old hp g-60workhorse in '09computer, that I have to use now. The ONE I should have used to open the drive, and I would enjoy attempting to fix it, if the path to figure out the solution, if it was not the motherboard, or other vital component makes it too expensive, or more trouble than it worth?

    Any suggestions on where to start? I have the tools, time, and the patience. I'm fairly Comfortable building a good tower pc once. I know if it's the motherboard, then the envy is a spare parts computer. It will be taken apart as expanding my knowledge of hardware a little bitas a hobby no matter what answers I get here. I just would like to find out if it's fixable?, or whether my $1,000 is dust in the wind?


    Thanks for any type of hope, help, honesty, and/or humor you may have in this the CRAZIEST holiday we'll EVER see in our lives, to give..

    :)
     
    rualn2lng2, Dec 22, 2020
    #1
  2. zbook Win User

    HP Envy TouchSmart 4-1115dx NO TOUCH in Win10 /w SSD

    HP ENVY TouchSmart Sleekbook 4-1115dx More Support Options | HP® Customer Support

    See if you can run through these troubleshooting steps:

    HP PCs - Troubleshooting Touch Screen Issues (WindowsÂ*10, 8) | HP® Customer Support


    Step 1: Confirm the computer has a touch screen
    Step 2: Enable and reinstall the touch screen driver in Device Manager
    Step 3: Configure the touch display
    Step 4: Install Windows updates
    Step 5: Perform a touch screen diagnostic test in HP Hardware Diagnostics
    Step 6: Adjust the power management settings for your touch screen
    Step 7: Perform a hard reset (notebook PCs) or full shutdown and restart (All-in-One PCs)
    Step 8: Update the BIOS and graphics driver
     
    zbook, Dec 22, 2020
    #2
  3. KLund1 Win User
    HP Envy TouchSmart 4-1115dx NO TOUCH in Win10 /w SSD

    Thanks for the long reply! The effort is much appreciated!
    My responses in bold

    Again many thanks.
    Any other thoughts or suggestions, from anyone??
     
    KLund1, Dec 22, 2020
    #3
  4. dgcoolg Win User

    No power at all, on hp envy 17 touch

    Power on problem with my HP ENVY 17-3090NR 3D

    HP Envy 17T-3200 power on problem

    Hi guys, i have a hp envy 17-T 3200 3D. had the same problem didn't turn on i saw the charging white light was on and that's it lap was dead.

    When i press the beat button and power button that white light went off then i plug the charger and press the power button man i was happy to see the lap came alive.

    I checked the battery level its 90%

    I don't know whats wrong with this model.

    Also i must say i keep the lap pluged in for days some times 3-4 days.
     
    dgcoolg, Dec 22, 2020
    #4
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No power at all, on hp envy 17 touch

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