Windows 10: No printer driver after upgrade to Win V1903

Win 10 v1903 (upgrade 3 days ago). Wireless printer HP ENVY Photo 6255. I have 3 PCs - two have been on v1903 for quite awhile and the wireless printer works fine from those PCs. Those PCs were already on v1903 when this new printer was added to the network. The wireless printer was working fine on this PC (my main PC) until it upgraded to v1903 3 days ago. The HP printer application says the printer is ready but all attempts to print from the HP printer app or from any other app fail (sometimes with error 0X8000ffff). Most of the time the request to print results in nothing - nothing even gets into the printer queue - and no error is reported.

The Windows settings application claims the driver is unavailable.

I have tried installing the driver with HP software and via Windows. I keep getting success but the status is still driver unavailable. I have deleted the printer from the Windows settings app and reinstalled it again from scratch. Successful result but the driver is still unavailable. Through all this the printer works fine from the other PCs. This doesn't seem to be a printer issue - it is just the driver issue on this particular PC.

I don't know what to try next. Suggestions?

-- Larry

:)

 

Lost printers after automatic Win 10 upgrade

Hi Ake,

An outdated printer driver can cause a missing printer. For us to isolate the issue, we would like to have a screenshot of the error message that you have encountered (if possible). Regarding to the missing printer, we would suggest to update your printer
driver:
Fix printer problems after updating or upgrading to Windows 10. Click on the
Step 3: Update drivers drop down to view the steps.

We are looking forward for your response.

 

printer driver is unavailable

Hi Robert,

Thank you for posting your query on Microsoft Community.

I regret the inconvenience caused to you. We will be glad to assist you with this issue.

It would be grateful if you can reply to this question in order to assist you further:

• How exactly did you try to download the drivers?
• Did you try to check if the printer driver's are shown in the device manager?

Let's try the following steps and check if it helps:

Step 1: Run Hardware and device Troubleshooter.

• Type troubleshooting in the search bar and select it.
• Select View all on the top left corner.
• Click Hardware and device
  troubleshooter.
• Follow the on-screen instructions to run the troubleshooter.
• Check if issue persists.

Step 2: I suggest you to visit the manufacturer website of the printer and download and install the latest drivers and check if it helps.

Let us know the status of the issue. We will be glad to assist you further.

Thank you.

 

After upgrade to Win 10 can't find networked printer

Hi Gerald,

Thank you for posting on Microsoft Community. I understand the inconvenience you faced. I will certainly help you with this.

Kindly follow the below given methods and check if issue persist.

Method 1:

I suggest you to try running Printer troubleshooter and check if it fixes the issue. To do so kindly follow the below given steps:

• Type troubleshooting in the search bar.

• Select Troubleshooting.
• Select View all on the top left corner.
• Click on Printer.
• Follow the on-screen instructions to run the troubleshooter.
• Check if issue persists.

Method 2:

This issue may arise due to printer’s driver incompatibility with Windows 10. I suggest you to install the drivers in compatibility mode and check if it helps.
To do so kindly follow the below given steps:

• Right click on printer’s driver that you have downloaded from manufacturer website.
  
• Click/tap on Properties.
• Check the Run this program in Compatibility mode for under
  Compatibility tab
• Select Windows 8.1/8 from the drop down under
  Compatibility mode section.
• Click on Apply and Ok.
• Install the drivers, restart PC and check if issue is resolved.

Please post back with the results and the information asked, we will be glad to assist you further.

Thank you.