Windows 10: No prompt for credentials for Remote Desktop

We have a computer that when ever some one tries to use Remote Desktop it opens a window that lets them know their credentials will be used, but gives no area to input credentials or accept. Simply the option to cancel. I have attached a screenshot. We checked Windows Credentials, but none are saved. We have tried this on multiple profiles.

:)

 

Remote Desktop won't accept login credentials

Hi Robert,



Thank you for writing to Microsoft Community forum.

• Are you using a Microsoft account to login?
  
• Was the user name changed at any point of time?
  

Meanwhile, you may try the steps listed below and check if it works:

• Open Command prompt as an administrator on your local machine and type:
  gpedit.msc
  
• Navigate to the following location:
  
  Local Computer Policy\Computer Configuration\Administrative Templates\System\Credentials Delegation
  
• Click on ‘Allow Delegating Saved Credentials with NTLM-only Server Authentication’
  
• Enable the policy and click on ‘Show’ button in the options window below and enter the value
  ‘TERMSRV/*’ (without quotes) into the list. Apply the changes.
  
• Do the same thing for the following policies:
  
  Allow Delegating Saved Credentials
  
  Allow Delegating Default Credentials with NTLM-only Server Authentication
  
  Allow Delegating Default Credentials
  
• Make sure that ‘Deny Delegating Saved Credentials’ is not enabled or does not contain ‘TERMSRV/*’ in the list
  
• Close all windows, open a command prompt, and use
  ‘gpupdate /force’ command to apply the policy directly.
  

Once the update is complete, reboot the machine and see if you can remote login.



Regards,

 

After upgrading to Windows 10 Pro, Remote Desktop is not working

Hi Mayukh,

Thank you for posting your query on Microsoft Community.

I suggest you to run Built In troubleshooter and check if it helps.

Step 1: Please follow the steps below to run Built in Troubleshooter:

• Type Troubleshooting in the Search area on the taskbar.
  
• Click on View all on the left panel of the Troubleshooting Windows.
  
• Select Windows store Apps.
  
• Follow the on screen instruction.

Step 2: After running Troubleshooter follow the below steps.

• Type Remote Desktop in search bar.
• Select Remote Desktop app and open it.
• In the bottom you will see a button as Show Options.
• Click on Show Options, you will see the options to enter your credentials.
• Enter the credentials and click on Connect.
• Check if it works.

Hope these information helps, please get back to us for future support, we’ll be glad to assist you further.

Thank you.

 

remote desktop credentials error

what does it say when you enter your credentials?

try reinstall the remote desktop app