Windows 10: No sound from headphones but speakers work.

Discus and support No sound from headphones but speakers work. in Windows 10 Drivers and Hardware to solve the problem; Hello, I have a laptop - Asus GL551JW-DS71. My speakers work fine but when I plug in my headphones, I can't hear any sound from the headphones.... Discussion in 'Windows 10 Drivers and Hardware' started by Favirs, Nov 19, 2015.

  1. Favirs Win User

    No sound from headphones but speakers work.


    Hello,

    I have a laptop - Asus GL551JW-DS71.

    My speakers work fine but when I plug in my headphones, I can't hear any sound from the headphones. The headphones do work as I use them for my desktop.

    I have tried updating the sound drivers from the device manager.
    I have tried removing the drivers and redownloading the audio drivers from Acers website.
    I have tried 'installing' audio driver with the default windows 10 audio driver instead of the realtek one.
    I have tried adjusting the sample rate in the advanced properties tab.

    What can I do to get sound working in my headphones again and not just the speakers.

    :)
     
    Favirs, Nov 19, 2015
    #1

  2. no sound thru headphones but laptop speakers work after install of windows 10

    Hi Jason,

    Thank you for contacting Microsoft Community. Your interest in Windows 10 is much appreciated.

    Method 1: Run the Hardware troubleshooter and check.

    A troubleshooter is an automated tool that can find and automatically fix some problems with your PC.

    • Go to start screen.
    • Type Troubleshooting and click Troubleshooting under Settings.
    • Select Hardware and Sound and click onplaying audio
      and follow the instruction.
    If issue persists try method 2

    Method 2: Uninstall the Sound card drivers and reinstall

    Follow the steps to uninstall the Sound card drivers and in-built speaker drivers.

    • Press Windows Key + X and then click Device Manger.
    • Search for Sound, Video and Game Controllers and expand it.
    • Right on the soundcard driver and select uninstall.
    You can logon to the computer manufacturer website and install the latest driver for the computer.

    Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.
     
    Karthicka_R, Nov 19, 2015
    #2
  3. no sound thru headphones but laptop speakers work after install of windows 10

    i have an issue with sound I know the sound card works because my laptop speakers have sound and it is updated because I did the methods mention before but when I plug in my headphones there is no sound at all and these headphones do not have a mic jack
    with it. my laptop is a dell inspiron n5030 with realtek high definition audio.
     
    jason van houten, Nov 19, 2015
    #3
  4. dalchina New Member

    No sound from headphones but speakers work.

    Hi, what sort of headphones are they? Plain ordinary analogue.. USB..?
    Do they require a driver? If so, is it installed ok?

    There are several threads about headphone issues on this forum, so suggest you also try searching the forum for 'headphones'. May give you a clue.

    E.g.
    Audio Issues - Quiet no detection of headphones - Windows 10 Forums
    Solved Cannot connect to bluetooth headphones after upgrade to Win10 - Windows 10 Forums
     
    dalchina, Nov 19, 2015
    #4
  5. Favirs Win User
    Thanks Dalchina. They are Bose Headphones that use a plain ordinary analogue, not USB. They do not require a driver.

    I had spent over 3 hours searching for a solution before I had posted here. 90% of them were marked as resolved simply by updating the sound driver from the device manager then rebooting the computer. As I said, I have tried this, multiple times and it was still not resolved.
     
    Favirs, Nov 19, 2015
    #5
  6. dalchina New Member
    Ok, can you confirm your speakers mute when you plug in your headphones?
    (I'm assuming you're referring to your laptop speakers not sthg else.. please confirm).

    Ok, try this:
    no headphones in sound upgraded to win10 gl551jw

    - this is specific to your laptop and apparently worked for those users.
     
    dalchina, Nov 19, 2015
    #6
  7. Favirs Win User
    Aha, it works! Thanks so much for your time *Smile

    What I had to do was uninstall the drivers and then reinstall the realtek drivers in compatibility mode (windows 7) and run as admin.
     
    Favirs, Nov 20, 2015
    #7
  8. No sound from headphones but speakers work.

    I Have The Same Problem But I Have A HP Pavilion g7-1355dx Notebook PC

    I need Help
     
    glockafella, Apr 8, 2016
    #8
  9. dalchina New Member
    If appears your product was released with Win 7 x64.

    HP says:
    Windows 10 drivers may be available through Windows Update
    Click 'Learn More' below for steps on using Windows Update to determine what drivers might be available for your product. Please be aware that HP does not guarantee Windows 10 drivers will be available from Windows Update.

    although Win 8 drivers appear available.

    Can you state if you have just upgraded to Win 10, or have you been running Win 10 satisfactorily and now have a problem? Clarity is good.

    Can you confirm Device Manager shows all drivers installed (no yellow exclamation marks)?

    Have you tried rt clicking the volume icon, and clicking Troubleshoot?

    Can you try downloading a version of your audio driver that worked previously, disconnect the internet to stop it being replaced, installing it (in compatibility mode if necessary?
     
    dalchina, Apr 8, 2016
    #9
  10. NavyLCDR New Member
    Plug in the headphones. Click on the start icon and start type "sound". Open the sound control panel that appears at the top of the list. Do you have an entry in the list of sound devices that looks like it would be for the headphones?
     
    NavyLCDR, Apr 8, 2016
    #10
  11. i have no yellow exlamation marks and i just upgraded to windows 10 this morning
     
    glockafella, Apr 8, 2016
    #11
  12. No Its Just A Speaker
     
    glockafella, Apr 8, 2016
    #12
  13. dalchina New Member

    No sound from headphones but speakers work.

    Does the volume icon look like a small white loudspeaker?
    Please rt click it and click Open Volume Mixer, can you post a screenshot of that?

    Have you tried rt clicking the volume icon, and clicking Troubleshoot?

    Can you try downloading a version of your audio driver that worked previously, disconnect the internet to stop it being replaced, installing it (in compatibility mode if necessary?
     
    dalchina, Apr 8, 2016
    #13
  14. Favirs Win User
    It's still quite hit and miss with mine. 80% of the time it works but the time it doesn't I just reset laptop with headphones plugged in and it works. Normally the issue arises when I plug/unplug while win10 is booted. Which is strange because just uses a normal headphone jack with no drivers so there shouldn't be plug and play issues.
     
    Favirs, Apr 9, 2016
    #14
  15. johny7892 Win User
    It happened with me as well, but troubleshoot worked for me, you can also do that for your audio driver.
     
    johny7892, Dec 2, 2016
    #15
Thema:

No sound from headphones but speakers work.

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