Windows 10: No sound in game previews Microsoft store

Discus and support No sound in game previews Microsoft store in Microsoft Windows 10 Store to solve the problem; I cannot get any sound in Microsoft Store for the game previews that are played back. Video is fine. When I go to sound icon it shows a bar responding... Discussion in 'Microsoft Windows 10 Store' started by DonaldHoover2, Aug 28, 2019.

  1. No sound in game previews Microsoft store


    I cannot get any sound in Microsoft Store for the game previews that are played back. Video is fine. When I go to sound icon it shows a bar responding to the sound in Microsoft Store but I cannot hear any. Gentleman previously suggested going further down the page and I would find a link to turn on the sound but I cannot find any. Please help. Thanks.

    :)
     
    DonaldHoover2, Aug 28, 2019
    #1

  2. Using games from the microsoft store

    Based on the results you've obtained, this can be an issue with the Windows Store which affects the digital games you’ve downloaded from it. We suggest manually resetting the Windows Store cache. Here are the steps:

    • Press the Windows + R keys to open the Run dialog box.
    • Type WSReset.exe and click OK.
    • The Store and a command prompt will now open with any message. The command prompt will automatically close after the Store's cache has been reset.
    Once done with the reset, kindly click this
    link
    and follow the steps on how to check for updates for apps and games from Windows Store. Search if there are any updates available for the affected game.

    Keep us updated with the progress.
     
    Catherine Cus., Aug 28, 2019
    #2
  3. Microsoft Store Games

    Hi Nhan,

    For us to make sure that the failed download will be remove from your device, please follow the steps below:

    Step 1: Uninstall the game on your device.

    Click this link for the steps.

    Step 2: Run the troubleshooter for Windows apps.



    Check this link for the app troubleshooter.

    Step 3: Reset the Windows Store to clear the Store cache.



    • Press Windows key + X on your keyboard.   
    • Click on Command prompt (Admin).   
    • Type wsreset.exe, and then hit Enter.   

    Step 4: Reinstall the game again.

    To make sure that all changes made will take effect. Here's the link on how.

    We hope that this information was helpful. Let us know if you need further assistance.
     
    Acelyn Alc, Aug 28, 2019
    #3
  4. No sound in game previews Microsoft store

    I got no sound microsoft or horrible sound

    Hi Roger,

    Thank you for contacting Microsoft Community.

    In order to help you better, could you please confirm a couple of things.

    • What happens exactly when you try to play the sound?
    • Are you getting any error message?
    • Have you installed all the pending Windows updates?

    I suggest you to follow the below methods and check if it helps.

    Method 1: I suggest you to follow below steps and check.

    Step 1: I suggest you to install all the latest pending Windows updates as below and check if it helps.

    • Go to “settings” and click on “update and security”.
    • Under tab “Windows update”, click on the icon “check for updates”.
    • Then once you find the pending updates install it and check.

    Step 2: I suggest you to follow the steps from the below article and check if it helps.

    Fix sound problems

    http://windows.microsoft.com/en-in/windows-10/fix-sound-problems#v1h=tab01

    Hope this information is helpful and do let us know if you need further assistance. We will be glad to assist.
     
    Karthicka_R, Aug 28, 2019
    #4
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No sound in game previews Microsoft store

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