Windows 10: No sound on my PC with any media player

Discus and support No sound on my PC with any media player in Windows 10 BSOD Crashes and Debugging to solve the problem; Why won't mp3 or mp4 files play on my Windows 10 PC in Media Player (Windows encountered an error opening this file)? The files open in other media... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by IRS1964, Oct 5, 2018.

  1. IRS1964 Win User

    No sound on my PC with any media player


    Why won't mp3 or mp4 files play on my Windows 10 PC in Media Player (Windows encountered an error opening this file)? The files open in other media players with no sound and iTunes plays the mp3s without any problem. And yes, my speakers are at 100%. Everything used to work fine and I've not done anything to change the settings.

    :)
     
    IRS1964, Oct 5, 2018
    #1

  2. Issues with sound on Media player

    Hi,

    Thank you for posting your query on Microsoft Community.

    I understand that you are having audio related issues with the media files.

    To assist you better, I would like to know whether the issue is specific to media player. Are you able to play music files from other players?

    As an initial troubleshooting step, I suggest you to refer to the article provided below and check if it helps:

    http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab01

    Also run the Windows Media Player Settings troubleshooter and check if that helps to resolve the issue.


    • Type troubleshooting in the search bar.

    • Select Troubleshooting.

    • Select View all on the top left corner.

    • Click Windows Media Player Settings.
    Hope the information helps. Let us know if you need further assistance. We will be happy to help.

    Thank you.
     
    Krishna Prasobh V, Oct 7, 2018
    #2
  3. Media player

    Hi,

    For us to isolate the issue further, we’d like to know the following:

    • What is the version of your Windows Media Player?
    • Did you get any error message? If yes, kindly specify.
    In the meantime, I would suggest you to uninstall and reinstall the
    Windows Media player
    . Here are the steps how to:

    • Press Win button + R on your keyboard.
    • In the text box, type Control.
    • On the left pane, click Turn Windows features on or off option to see Windows Features window.
    • Expand Media Feature list, then uncheck Windows Media Player box. It will give a prompt message;
      this will also turn of Windows Media Center click yes as you will need
      to reinstall it after.
    • Reboot PC.
    • You need to reinstall Windows Media Player. Open Windows Features, tick the Windows Media Player and Windows Media Center, then install it from there.

    Let us know how it goes.
     
    Sherry Bel, Oct 7, 2018
    #3
  4. Kem Mon Win User

    No sound on my PC with any media player

    Broken Windows Media Player

    Hi,

    Have you tried running the troubleshooter for WMP? If not, we suggest that you try to run the troubleshooter and
    see if it helps. To run the troubleshooter, follow these steps:


    • On the search bar, type
      Troubleshooting.

    • Click on
      Programs.

    • Under
      Media
      Player, click on
      Windows Media Player Settings
      and
      Windows Media Player Library.

    Let us know how it goes.

    Regards.
     
    Kem Mon, Oct 7, 2018
    #4
Thema:

No sound on my PC with any media player

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