Windows 10: No Sound & Youtube Lags w/ No Sound

This morning everything was fine then after a while I lost all audio and got muted laggy playback on YouTube. I'm using Windows 10 Home 10.0.17134. My speaker is an Amazon Basics BSK20 Bluetooth unit. I was playing Shadow of the Tomb Raider when the sound cut out. The volume in the game and on the PC is at 100%. Now there is no audio anywhere on the PC. I have restarted many times, disconnected and re-connected the speaker and nothing works. Why does this keep happening? I have no installed any updates other than drivers to my video card but after I did that the sound was working. It stopped working hours later.

:)

 

Sound issue while using Youtube

Hi,

Please answer these questions to assist you better.

• Is the issue specific to YouTube?
• Have you installed all pending Sound card and Windows updates?

I suggest you to install all pending Sound card and Windows updates in your PC.
Updates are additions to software that can help prevent or fix problems, improve how your computer works, or enhance your computing experience.

If the issue persists then refer the link below and follow the steps one by one from the drop down.

Fix sound problems

Do let us know the status of the issue. Thank you.

 

Sound Quality


One thing that sticks out from looking at your "My Computer" specs. You list "ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)" which suggests you do not have the correct sound hardware driver. Your motherboard has Realtek sound and the first step is to install the Realtek sound drivers. My ASUS also came with Sonic Studio 2 which is a sound enhancement package. Check the ASUS install disc to see if you have something similar.

May not be a speaker problem.

 

Sound lag/errors (Windows 10)

Hi Jonathan,

Welcome to Microsoft Community. Your interest in Windows 10 is highly appreciated.

I'm sorry to know that you get sound lag errors in
Windows 10.I will be happy to assist you with this.

Please follow the below methods and check if that helps.

Method 1: Run the Audio Troubleshooter

This troubleshooter is an automated Windows 8 inbuilt tool which finds and fixes the common issues with the audio settings of the computer. Perform these steps to run this tool and check if that helps.

• Press “Windows Logo” + “W” keys from the keyboard.
• Type “Troubleshooting” in the search bar and press “Enter”.
• In the “Troubleshooting” window, click on “View All” on the left pane.
• Click on “Playing Audio”.
• Click on “Advanced” and then click on “Run as Administrator”.
• Click “Next” and follow the on-screen instructions to complete the troubleshooting process.

Method 2: Update Audio Driver and check that was causing the issue.

Step 1: Check the Windows updates for any latest driver updates.

Check in Windows updates if any driver updates are available. If so, install the same and check if it helps.

• Press “Windows Logo” + “W” keys from the keyboard.
• Type “Updates” in the search bar and click on “Install optional updates” from the left pane.
• From the “Windows Update” window, click on “Check for Updates” on the top left corner to receive a fresh list of updates and install all the updates listed there.

Step 2: Try updating the drivers from the Device Manager.

• Press “Windows Logo” + “X”.
• Click on “Device Manager”.
• Search for the Sound Card from the device list and right click on it and select “Update Driver Software”.
• Follow the on-screen instructions and complete the installation of the latest driver.

If no drivers are available, then check in the computer and sound card manufacturer’s website for the audio drivers for your sound card. If they are available, then download and
install them on the computer.

Step 3: Update Driver Software from the Manufacturer’s website:

Go to the computer or sound card manufacturer’s website and search for the latest Windows 8 audio drivers available for the sound card model and then install it by following the instructions given in the website.

Please feel free to contact us, if you need any further help we would be glad to assist you.

Thank you