Windows 10: No '' Try to respond only to me'' option in Cortana.

Hello,


I faced a strange problem with Cortana settings, when i go to talk to Cortana section in settings i do not have '' Respond when anyone says hey cortana'' or '' Try to respond only to me'' options. They are not greyed out, the problem is they are not there at all. I used to have these settings and even I taught it how I say Hey Cortana. but the option is not there anymore. Now she responds to anyone.

The device is Asus zenbook ux480fd, os version 1903, build info 18362.449.

Sorry, I am not an expert but if you require other details i will try to provide it.

Thanks for your helps!

:)

 

"let cortana respond to hey cortana" in the cortana settings option grayed out

I do not have the option "let cortana respond to hey cortana" in the cortana settings. Hence i cannot talk to cortana. Any suggestions as to what should i do ?

Original title: cortana error

 

cortana not responding

Hello,

There are a number of reasons why Cortana has stopped working on your device. To better assist you, we would like you to answer the following questions:

• Is this issue happening to all of your commands?
• Have you checked your mic if it’s working properly?
• Are you getting any error messages?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you refer to this link:
Troubleshoot problems opening the Start menu or Cortana. This article contains steps that you can perform to address your query.

Looking forward to your response.

 

cortana not responding

Hello Gregory,

Thank you for posting your concern in Microsoft Community and we regret for the inconvenience.

In order to make Cortana working and take its advantages fully, please ensure following points:

• Cortana is only available in some specific regions of world. Also, if you are using an active language pack, make sure
  Cortana supports the language you’ve installed. Access the System Locale and language settings and check if the settings are set to correct
  
  Cortana's regions and languages
  

• Make sure your regional settings, date and time are correctly set.

As an initial recommendation, I suggest you to review the below Microsoft help link and check if it helps to resolve the issue.

Troubleshoot problems opening the Start menu or Cortana

Next, I suggest you to follow these steps to run the Windows in built troubleshooter. This is a diagnostic which helps to identify any issues present in your PC.

a) Write Troubleshooting in the search box and hit enter.

b) Click on Troubleshooting
tab.

c) Click on view all option on the upper left corner.

d) Select the Search and Indexing option from the list.

e) Click Next to run the Troubleshooter.

Write to us with the updated status for us to be able to assist you further.