Windows 10: No USB drivers will install, no ports work... tried everything

First time posting here and I feel this is my last resort. I appreciate anyone willing to help and I'm going to provide a detailed rundown of the situation.

So about to 2 days ago I noticed all my USB ports don't work. I check my drivers and to my surprise they were literally ALL gone except Intel extensible usb driver which only comes with windows 10 and isn't available online (we'll get to that later). At this point I decide to remove the remaining driver and restart my PC so it can automatically reinstall/update whatever drivers are missing. This doesn't work. It doesn't reinstall the intel driver which is not even available online only the windows 7 version is and the ONLY driver installed is the xHCI controller which displays a code 10 error. As far as the code 10 I have no idea, I check event viewer and it says the reset timer timed out. I've tried doing a fresh install of windows and nothing. This led me to believe it could be the intel chipset causing problems so I updated that and still nothing. I've updated everything to the latest version and still nothing. It gets weirder, I actually ended up replacing my harddrive in my laptop with an SSD about 8 months ago, but decided to keep the old HDD around that still had windows on it. So I decided to swap them because everything should work fine on the old HDD but the same exact issue persists. The intel driver somehow isn't there from a drive that hasn't been touched in 8 months...

I've used those driver update apps even as a last resort but no luck. I'm thinking it's an issue between the intel chipset and windows itself that neither intel or windows cares to address. Thanks in advanced if you wish to help.

:)

 

USB Port Oddities


Ok, let's see it with pictures step-by-step. First right-click on the USB device and select Update driver software:





Then select Browse my computer for driver software (LAST option) :





The select Let me pick from a list of device drivers on my computer (LAST option) :





Then select the standard driver from the list and click next:





Click next/OK as required to complete installation. Repeat the steps for all Intel USB devices. Finally click on each USB root device and press DEL to delete it, reply YES when asked. After deleting all USB root devices restart the computer.

I hope this is detailed enough...

 

No USB ports working on toshiba laptop


Hi guys,

Got an old Toshiba laptop, satellite l500d pslk0a-00r009
Its old and doesn't officially support win10. However I have it installed and everything works fine except USB. All the ports seem completely dead, plugging in a USB mouse I get no light on the mouse. USB flash drives don't work either. This was previously working under win7.

The issue seems to be I don't have "Generic USB hub" in device manager. Have tried to manually install it using add legacy hardware but it wont take. I have several USB root hub and others listed, but not the generic hub.

Here's what I have tried so far:

Uninstall all USB device in device managers and reboot
Confirmed BIOS is latest version
tried both legacy and compatibly USB mode in BIOS
Download and install generic win10 USB drivers
Disable USB power saving mode
Installed toshiba's service center, no updates available
Ran MS troubleshooter/fixit

I think the next step is to give up, but does anyone else have any suggestions?

thanks

 

usb port

Hi Tracey,

In order to help you with your concern about the 2 USB ports of your laptop which are not working, kindly answer the following questions first:

• What changes have you done to your computer prior to getting this issue?
• Are you getting any error codes when using these USB ports?
• What troubleshooting steps have you tried so far?
• Have you already checked this
  link? This link will help you in getting the latest driver and software. If not yet, just click the drop down arrow links to be able to access helpful troubleshooting suggestions.
  

We look forward to your response.

Regards.