Windows 10: No USB kybd or mouse after W10 upgrade

Discus and support No USB kybd or mouse after W10 upgrade in Windows 10 Drivers and Hardware to solve the problem; >So it won't let you run the Upgrade again? At the moment not trying as I want to fix license issue first before I retry ... or I could be chasing 2... Discussion in 'Windows 10 Drivers and Hardware' started by sargan, Jun 14, 2016.

  1. sargan Win User

    No USB kybd or mouse after W10 upgrade


    >So it won't let you run the Upgrade again?

    At the moment not trying as I want to fix license issue first before I retry ... or I could be chasing 2 issues at same time
     
    sargan, Jun 15, 2016
    #31
  2. Kbird Win User

    Ok understood....

    FYI , the Win10 installer is supposed to accept win7/8 Keys now too
     
    Kbird, Jun 15, 2016
    #32
  3. Borg 386 Win User
    That's been the case with all my previous versions of Win. This was the first Win OS I've seen that had problems with/not recognizing my KB. Odd.
     
    Borg 386, Jun 15, 2016
    #33
  4. Kbird Win User

    No USB kybd or mouse after W10 upgrade

    Hmmm what happened , it looks like the OP Sargan has been banned today?

    Edit: reason Known now....
     
    Kbird, Jun 16, 2016
    #34
  5. sargan Win User
    OK ... found cause
    Seems it is related to ASUS motherboard - although I contacted ASUS and they had no newer USB driver ( nor advised of the issue below)

    Seems that the AI Suite II contains a function that is not supported on W10, and it blocks USB from working. It is the AICharger+ which is for fast charge of phones from USB port.

    Removed the AICharger+ function (rest of AI Suite II is fine) and the W10 upgrade works


    I checked with ASUS they state this is not a supported W10 application, and Microsoft should disable it during upgrade.

    Now upgraded to W10 fine.



    ASUS did advise updating 2 drivers as soon as you are on W10 ... and in this specific order:
    #1 Intel Chipset Driver - Intel_Chipset_Win10_V10117

    #2 Intel Management Engine - MEI1-5_Win10_VER11001157

    both files are on ASUS web site
     
    sargan, Jun 28, 2016
    #35
  6. Kbird Win User
    Thanks for the Followup , good to know , as I have Asus Boards too ....
     
    Kbird, Jun 28, 2016
    #36
  7. Mrmb123 Win User
    Having the same ASUS M/B, thanks sargan for starting this thread and posting your lessons learned. I too have waited to upgrade and before doing so, have been searching for information such as this to help the process....
     
    Mrmb123, Jul 14, 2016
    #37
  8. sargan Win User

    No USB kybd or mouse after W10 upgrade

    All worked fine after following 3 steps ... remove AIcharger+ upgrade, then install the 2 drivers ...been fine since upgrade.
     
    sargan, Apr 5, 2018
    #38
Thema:

No USB kybd or mouse after W10 upgrade

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