Windows 10: No way to input PIN - locked out of surface after MS update

Discus and support No way to input PIN - locked out of surface after MS update in Windows Hello & Lockscreen to solve the problem; Updated MS Surface Pro 7 a few days ago. Now I am not able to login. It asks for PIN, but no screen to input PIN. Have tried the hard power off. Same... Discussion in 'Windows Hello & Lockscreen' started by Walter Jones3, Mar 11, 2025.

  1. WALTER JONES3
    Walter Jones3 Win User

    No way to input PIN - locked out of surface after MS update


    Updated MS Surface Pro 7 a few days ago. Now I am not able to login. It asks for PIN, but no screen to input PIN. Have tried the hard power off. Same issue. Have tried the power button and up volume. Same issue. No option to connect to internet, only airplane mode. Only power option in bottom right is to shutdown or restart. Tried both. Same issue. Please help. Unable to login at all. Seems like this is a widespread issue after updates. Thank you!

    :)
     
    Walter Jones3, Mar 11, 2025
    #1
  2. JENICEL DRI
    Jenicel Dri Win User

    No place to sign into Windows 10: No log-in lock screen PIN input field showing; locked out

    Hi David,

    To resolve the issue regarding locked out in Windows 10, we suggest you follow the steps below:

    • Open the “Settings” in Win menu and click on the “Account” icon to enter account settings.

    • Choose “Sign-in option” and click “I forgot my PIN”, you can reset your PIN there. If it is a local account, please input the local account login password and then you can reset your PIN.

    Let us know how it goes.
     
    Jenicel Dri, Mar 11, 2025
    #2
  3. RENEECUFFE
    ReneeCuffe Win User
    Surface Pro 4 Windows Hello blocked, No option to input PIN

    I am locked out of windows hello. Blocked. Too many sign in attempts. And it will not let me input information into an alternate sign in, like a password.
     
    ReneeCuffe, Mar 11, 2025
    #3
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No way to input PIN - locked out of surface after MS update

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