Windows 10: Non existent USB device is being detected

I presently have no USB device plugged into my ASUS E510 Laptop. However, the laptop keeps giving me a popup claiming "USB device not recognized". It is almost behaving as if I am rapidly plugging in, and taking out a USB device, as it chimes both the plug in and unplug chime. As a musician who uses this laptop for musical purposes this is starting to really piss me off. Any help or advice is GREATLY appreciated.

:)

 

Activity Reporting error non-existent device

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that a non-existent device is showing in the activity reporting. As you have mentioned that you have removed the device from Manage device limits for all family accounts, I suggest you to try removing the device from the child account
and check if that helps. Please follow the steps mentioned below:

1. Login to
   https://login.live.com with the child account.
   
2. Click on Devices.
   
3. Click on show details for the device that is non-existing.
   
4. Click on More actions.
   
5. Click on Remove PC.
   
6. Click on I’m ready to remove this PC and click on
   Remove.
   

Hope it helps.



Please reply with the status of the issue, we will be glad to help you further.



Nikhar Khare

Microsoft Community - Moderator

 

How to remove non-existent device permanently?

Hi,

The drivers for your Touchpad is still installed in your PC that's why the device keeps reappearing. You may need to uninstall Touchpad in Device Manager. But since it doesn't appear in Device Manager, we suggest checking the hidden devices. Please follow
the troubleshooting steps shared by Vikrant Yadav on this
link.

Let us know how it goes.

Regards.

 

Device Manager Un-Hiding Hidden Devices

When you connect a plug and play device, Windows Plug and Play manager detects it, finds and installs the driver. Device Manager lists the device with a solid icon.

The driver is only removed when you uninstall the device, not simply by disconnecting the device. When the device is disconnected, its driver is still installed. By default, Device Manager only displays connected devices. When you show hidden devices, note the Bluetooth icon you see is semi-transparent (not opaque). That indicates a "non-present" device. Sometimes also called a "ghost" device. The driver is still installed but the device is not currently detected (i.e. not connected).

Device can be disconnected when

• Device unplugged (e.g. removing a USB device)
• Turning a device OFF
• Disabling the device in BIOS (then windows won't detect it) or
• Device failure

So

• Check BIOS as suggested
• Check board connections
• Can b/t be turned off by a switch? or keyboard combination?

Also possible the b/t h/w failed