Windows 10: Norton VPN failing to connect on Win10 Pro machines

Discus and support Norton VPN failing to connect on Win10 Pro machines in Windows 10 Network and Sharing to solve the problem; Hi, Norton VPN has recently received an update and now will no longer connect on Win10 Pro pc's, as it appears it will still connect on Apple... Discussion in 'Windows 10 Network and Sharing' started by The Way of Yahweh, Feb 9, 2020.

  1. THE WAY OF YAHWEH
    The Way of Yahweh Win User

    Norton VPN failing to connect on Win10 Pro machines


    Hi,


    Norton VPN has recently received an update and now will no longer connect on Win10 Pro pc's, as it appears it will still connect on Apple machines. We're running Win10 Pro, Version 1909, build 18363.628. It did connect without issue prior to Norton's recent update. Their support seems to believe there is not an issue on their end. Norton has been removed, reinstalled, live updates ran, several times. They even completely removed it, deleted all Norton files, checked for other program conflicts, reinstalled from scratch and the issue remains. What could it be in Win10 Pro, Version 1909 that would be blocking the VPN from connecting?


    Thank you very much!

    :)
     
    The Way of Yahweh, Feb 9, 2020
    #1
  2. KNOXX29
    Knoxx29 Win User

    Vpn ( trusted Vpn)

    Hi everyone.
    I am not an expert about Vpn and that's why I would like to know if someone could list me a few trusted Vpns, I would really appreciate any suggestion/ advice.

    Thanks.
     
    Knoxx29, Feb 9, 2020
    #2
  3. AJ99000
    aj99000 Win User
    No Internet Connection When VPN Is Connected

    This particular issue has been going on for almost a month now. My companies IT department is still trying to figure out the root cause. Below is a list of isolation / troubleshooting i've done.

    Issue: Once connected to the work VPN (successfully) the internet connection on the Windows 10 machine disconnects and does not allow any network traffic.

    OS: Windows 10 Home - Version: 1909 (OS Build 18363.476)

    Computer: Razor Blade 2019

    - Latest drivers installed

    - Latest Windows updates installed

    - System Wide issue

    Troubleshooting / Isolation

    • Cellular Data: Verified the Windows machine can connect to a hotspot and successfully browse the internet. (No VPN involved)

    • Cellular Data + Work VPN: Verified the Windows machine can connect to the hotspot & successfully connect to work VPN and successfully browse the internet.

    • Home WiFi: Verified Windows machine can connect to the home wifi network and successfully browse the internet (No VPN involved)

    • Home WiFi + Work VPN: Verified Windows machine can connect to home WiFi. It can successfully connect to work VPN. However once the work VPN is connected, the home WiFi network indicates (No Internet Access)

    • Ping Test + Work VPN: Verified I can successfully ping (work) websites and even the work VPN URL successfully without any packet loss. However once I go to ping (non-work) related addresses like google.com, apple.com etc. there is packet loss.

    At this point I decided to test my work VPN on my iPhone & Apple Mac.

    • iPhone: Home WiFi + Work VPN: Verified the iPhone successfully connects to home WiFi network and the work VPN and can successfully browse the internet.

    • Mac: Home WiFi + Work VPN: Verified the Mac successfully connects to home WiFi network and the work VPN and can successfully browse the internet.

    Isolated: Only the Windows machine seems to be affected. I even verified this issue occurs on multiple Windows user accounts on the Windows 10 machine.

    - Windows 10 is fully updated to the latest November Windows 10 update and issue persists

    - Deleted and Added the VPN configuration several times and issue persisted.

    Third Party VPN Client Test: Tested with Nord VPN and the Windows machine successfully connected to the home WiFi network & the Nord VPN connection successfully connected to a random server and successfully browsed the internet.

    - Disabled IPV6 on VPN & WiFi network configuration (Per IT Support guidance) and issue persisted

    *Currently updating to Windows 10 Insider Preview 19033.1 (vb_release) to see if this might fix anything pertaining to Windows 10 VPN.

    Thanks for any additional guidance / suggestions / help that the community offers.
     
    aj99000, Feb 9, 2020
    #3
  4. P4-630
    P4-630 Win User

    Norton VPN failing to connect on Win10 Pro machines

    Vpn ( trusted Vpn)

    Tired of Germany blocking many youtube videos? *Big Grin Norton VPN failing to connect on Win10 Pro machines :D
     
    P4-630, Feb 9, 2020
    #4
Thema:

Norton VPN failing to connect on Win10 Pro machines

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