Windows 10: Not able to install anything from Microsoft store

Hi Microsoft support team!

Hope you're doing well,

I have online school for my brother and he doesn't focus well so I tried to install a video recorder but when I went to get it it was free by the way I couldn't get it... it asked me for signing in I also did that but it just wasn't installing it also accepted my sign in but it didn't let me install it. I had a windows seven which we upgraded to windows 10 extra information. I even tried the purchase sign-in option but it did not work. it wasn't turning on please help me!!!! ASAP!!!!

Regards,

Ishwar Gyanchandani

:)

 

Minecraft installation in Microsoft store

Hi,

Thank you for writing to Microsoft Community Forums.

We understand your concern as you are unable to install Minecraft in Microsoft Store. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Windows 10 version and Build installed? (Type
  winver in Windows search/Run command)
  

• Do you have any non-Microsoft antivirus program installed?
  
• Does this issue occur for all games & apps from the store?
  

• What is the date and time on the PC and ensure it is correct?
• Do you get any error message or code?

Meanwhile, we would suggest you to perform these steps and after every step check if you are able to install the game.

Step 1: Reset the Windows Store Cache: Press the Windows Logo Key + R to open the
Run dialog box, type wsreset.exe, and then select OK.

Note:
A blank Command Prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.

Step 2: Run the Windows Store Apps Troubleshooter: Select the
Start button, and then select Settings>Update & Security
> Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter.

Step 3: If you have any non-Microsoft security/antivirus software installed, disable it temporarily and then try installing the game.

Step 4: If the issue persists, then we would suggest you to create a new administrator user account and check, refer this article to

create a local user or administrator account in Windows 10.

Regards,

Aditya Roy

Microsoft Community – Moderator

 

Apps won't install in Microsoft Store

Hi,



Thank you for writing to Microsoft Community Forums.



We understand your concern as you are unable to install apps in Microsoft Store. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• Do you have any non-Microsoft antivirus program installed?
  
• Does this issue occur for all apps from the store?
  
• What is the date and time on the PC and ensure it is correct?

Meanwhile, we would suggest you to perform these steps and after every step check if you are able to install the app.



Step 1: Reset the Windows Store Cache: Press the Windows Logo Key + R to open the
Run dialog box, type wsreset.exe, and then select OK.



Note:
A blank Command Prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.



Step 2: Run the Windows Store Apps Troubleshooter: Select the
Start button, and then select Settings>Update & Security
> Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter.



Step 3: Refer the troubleshooting steps and mentioned
in this article: Fix problems with apps from Microsoft
Store



Step 4: If you have any non-Microsoft security/antivirus software installed, disable it temporarily and then try installing the game.



Step 5: If the issue persists, then we would suggest you to create a new administrator user account and check, refer this article to
create a local user or administrator account in Windows 10.



Regards,

Aditya Roy

Microsoft Community – Moderator

 

Re-Installing the Microsoft Store

Hi Wisedred,



Thank you for writing to Microsoft Community Forums.



In this scenario we would suggest you to perform these steps to Reinstall and Re-Register all Windows apps for all accounts.

1. Press Windows + X key and select Windows PowerShell (Admin).
   
2. Copy and paste this command, then press enter:
   Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
   
3. Close the PowerShell command and restart the PC.
   
4. Open Microsoft Store and install the game.

If the issue persists, then we would suggest you to create a new administrator user account and check if you are able to open Microsoft Store and then install the game, refer this article to
create a local user or administrator account in Windows 10.



Regards,



Aditya Roy

Microsoft Community – Moderator