Windows 10: Not able to setup Windows Hello PIN

Discus and support Not able to setup Windows Hello PIN in Windows Hello & Lockscreen to solve the problem; Windows 10 Pro Version 2004 64 bits x64 - Build 19041.928Dell Latitude 7400 2-in-1Related and similar issue post :... Discussion in 'Windows Hello & Lockscreen' started by ABOULEPEZE, May 12, 2021.

  1. Not able to setup Windows Hello PIN


    Windows 10 Pro Version 2004 64 bits x64 - Build 19041.928Dell Latitude 7400 2-in-1Related and similar issue post : https://answers.microsoft.com/en-us/windows/forum/windows_10-hello-winpc/not-able-to-setup-windows-hello-pin/3810a71f-9ec8-4219-8a1b-9ae74d2256fbHello face sign in was smoothly and perfectly working for me. I'm not sure what broke the feature. It stopped working and I've got to reactivate it. However in order to use the Hello face sign-in option one needs to set up a PIN. However the dialog box that is di

    :)
     
    ABOULEPEZE, May 12, 2021
    #1
  2. Noor_Azam Win User

    Unable to setup Windows Hello, error: incorrect pin

    Hello,

    Thank you for writing to Microsoft Community Forums.

    May I know the complete error code or error message that you are receiving when you try to setup Windows Hello?

    Do you have any other user account on the computer?

    If yes, does Windows Hello work on that account?

    If Windows Hello is not setup on other account, please setup it up and check if it works so that we can narrow down the issue for you.

    I suggest to remove the pin and setup a new pin on the child account and check if it works with Windows Hello.

    Please follow the steps below to remove and re-add the PIN:

    • Press Windows logo key + I to open Settings.
    • Select Accounts.
    • Click on Sign-in options.
    • Under PIN, remove the pin. There will be prompt to enter password, enter the password and removed the PIN.
    • After the pin is removed, please click on
      Add to setup pin for the account.
    • After setting up a new PIN, try to set up Windows Hello.


    Hope it helps.

    Regards,

    Noor Azam S

    Microsoft Community – Moderator
     
    Noor_Azam, May 12, 2021
    #2
  3. Not able to setup Windows Hello PIN

    I performed clean boot as suggested and it did not make any difference.

    The PIN setup windows opened like before with no boxes to enter PIN.

    Please suggest.
     
    RajatPal7626, May 12, 2021
    #3
  4. Not able to setup Windows Hello PIN

    Not able to setup Windows Hello PIN

    Hi,

    The issue you're experiencing with setting up Windows Hello PIN might be due to a variety of reasons, and that is what we are going to find out. For us to provide better assistance, we would need you answer the following questions:

    • What is the make and model of the device where you are trying to set up the Windows Hello PIN?
    • Are you using your work computer?

    Looking forward to your response.
     
    Darleen Pen, May 12, 2021
    #4
Thema:

Not able to setup Windows Hello PIN

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