Windows 10: Not able to use Windows Hello, after installing Norton.

Discus and support Not able to use Windows Hello, after installing Norton. in Windows Hello & Lockscreen to solve the problem; When I bought my Dell XPS Win 10, Windows asked me if I wanted fingerprint access. I said yes, scanned my finger and it worked fine, until I installed... Discussion in 'Windows Hello & Lockscreen' started by Rafael Bernal, Jan 10, 2019.

  1. Not able to use Windows Hello, after installing Norton.


    When I bought my Dell XPS Win 10, Windows asked me if I wanted fingerprint access. I said yes, scanned my finger and it worked fine, until I installed Norton, which I've had for years in 3 computers, and got rid of McAfee, with the help of a Norton guy in India, who took over my computer. When he finished, about one hour later, I had Norton working, but no fingerprint access. I tried Signin options, but now it says that Windows Hello is preventing some options from being shown and that apparently my computer cannot have that option. Any ideas?



    ***Title modified from: Fingerprint access***

    :)
     
    Rafael Bernal, Jan 10, 2019
    #1

  2. windows xp installation and dual core am

    could someone please list the steps they follow to install windows with a dual core processor and windows xp service pack to. I'm reletively new to amd dual core and i feel i'm missing a step. All help will be appreciated. thanx
     
    exodusprime1337, Jan 10, 2019
    #2
  3. Norton Security not loading with Windows 10 - Why?

    Hi,

    Thank you for posting your query in Microsoft community forums!

    I would recommend you follow the below given steps and check if it fixes the issue.

    I would suggest you to restart the Norton services from the services list, and set the Norton service to automatic.

    Follow these steps to run Norton services:

    Method 1:

    Follow these steps to run Norton services

    a. Press Windows key + R

    b. In the run windows, type services.msc

    c. It will open services windows

    d. select norton services from the list of services

    e. double click on it

    f. At the top of the window, Make sure the service status is started and startup type is
    automatic.

    g.Click apply and OK.

    If this does not fix the issue, try uninstalling and reinstalling Norton software and check if it helps.

    If the above steps do not help , I would suggest you to contact Norton for further help.



    Let us know the status.
     
    ThofikhAhamad, Jan 10, 2019
    #3
  4. Not able to use Windows Hello, after installing Norton.

    Windows 10 and Norton

    Hi Mike,

    Sorry! The latest version of Norton Security 22.5.2 is compatible with Windows 10. I would suggest installing the latest version of Norton Security using the steps here:
    www.norton.com/install. Sorry, I am not sure of the best way to restore the OS to the previous version. You can try the steps mentioned here: How to recover a previous build(s) or your original version of Windows using the Recovery or Rollback feature - Revised July 22nd, 2018.

    Thanks!

    Dinesh

    Norton Support
     
    NortonSupport, Jan 10, 2019
    #4
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Not able to use Windows Hello, after installing Norton.

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