Windows 10: Not possible to set up Windows Hello Fingerprint with Microsoft Modern Keyboard with...

Discus and support Not possible to set up Windows Hello Fingerprint with Microsoft Modern Keyboard with... in Windows Hello & Lockscreen to solve the problem; Hi, I can't set up Windows Hello Fingerprint with my Microsoft Modern Keyboard with Fingerprint ID. Windows Hello is configured well and works with... Discussion in 'Windows Hello & Lockscreen' started by SIGIT8, Nov 30, 2018.

  1. SIGIT8 Win User

    Not possible to set up Windows Hello Fingerprint with Microsoft Modern Keyboard with...


    Hi,


    I can't set up Windows Hello Fingerprint with my Microsoft Modern Keyboard with Fingerprint ID.


    Windows Hello is configured well and works with Face Recognition but unfortunately not with Fingerprint.

    The Fingerprint "Set up" button is greyed out.


    I did some research and found several articles with a similar issue (not exactly with the Microsoft Modern Keyboard with Fingerprint ID).

    The solution was always to reinstall the biometric driver or to install the newest available driver.


    I uninstall my biometric driver and also downloaded and installed the newest driver for Microsoft Modern Keyboard with Fingerprint ID (KeyboardwithFingerprintIDInstaller_64bit_ENG_1.0.162 / https://www.microsoft.com/accessories/en-us/products/keyboards/microsoft-modern-keyboard-with-fingerprint-id#techspecs-connect) but this doesn't solved my problem, the Fingerprint "Set up" button is still greyed out.


    I also tried all of this steps mentioned in this article:

    https://support.microsoft.com/en-us/help/4036292

    Don't helped me either.


    The biometric driver name is:

    "Keyboard Bluetooth Fingerprint Sensor"
    Obviously there is something going on, because when I uninstall the driver, I don't have anymore the Fingerprint section. Reinstall the driver the Fingerprint section is available again but as I mentioned it's greyed out.


    Is there maybe a pending update of this driver for the Windows 10 (1809)?

    Did I missed something?


    Windows Version:

    Windows 10 (1809)


    Device:

    Surface Pro (5th generation)

    Thanks in advance for your help.

    :)
     
    SIGIT8, Nov 30, 2018
    #1
  2. Sasqui Win User
    Sasqui, Nov 30, 2018
    #2
  3. Fif23 Win User
    Anyone with the Microsoft Modern fingerprint keyboard ?

    Hi there ! Anyone here bought the Microsoft keyboard with the fingerprint sensor ? That slim one, called Modern.

    Real world views ? What do you think ?
    Cons ?

    Looks really good on paper.


    Thanks fellas !
     
    Fif23, Nov 30, 2018
    #3
  4. helloken Win User

    Not possible to set up Windows Hello Fingerprint with Microsoft Modern Keyboard with...

    Microsoft Modern Keyboard with Fingerprint ID Bluetooth Problem

    Hello,

    I bought a microsoft modern keyboard with fingerprint id few days ago, but it cannot build a bluetooth connection with my computers. I also own a Surface mouse, and it works properly, so I am quite sure that my computers have no problem.

    I tried all the trouble shooting steps on the help page (https://support.microsoft.com/en-us...eshooting-modern-keyboard-with-fingerprint-id), but the problem persists.

    Can anyone help me?
     
    helloken, Nov 30, 2018
    #4
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Not possible to set up Windows Hello Fingerprint with Microsoft Modern Keyboard with...

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