Windows 10: Notebook got black screen when updated Intel HD Graphics 620

My laptop was stuck in a black screen after installing the Intel HD Graphics 620, it's displayed normally when I reset the Windows 10 and not install the driver for Intel HD Graphics 620. However, it will be displayed when connected with the external screen. The clue I found out here is the Windows 10 not detected internal screen after updated Intel HD Graphics 620 driver. On Device Manager it just shows the external display, there should be 2 monitors if I connected external display. I've updated all BIOS, newest graphics drivers from both Intel and Dell websites but nothing changed. This failure I saw much on other technical forums, so it should be solved by Microsoft

:)

 

Black screen after installing Intel HD Graphics 630 driver

The screen turns black as soon as Intel HD Graphics 630 drivers are updated.

All other drivers are installed and updated.

Everything works normally until the driver is being installed. During the installation process the screen goes black. The cursor does not appear and the keyboard is still lit.

Whenever i restarted the laptop, after the windows loading screen, the screen goes back to black. The solution is to enter safe mode and uninstall the HD Graphics 630 driver, therefore
using the Microsoft Basic Video Adapter.

However, with this basic driver, the laptop performance drops in applications that require graphics processing, making it impractical to use in such situations.

I tried these possible solutions:

• I tried to install several versions of the driver, which were available on the dell website itself or on the intel website, and all of them had a black screen during the installation.
• I disabled Windows Update because it was Installing the driver automatically and the screen was turning black after a few minutes, so it doesn't work too.
• I have also completely uninstalled the nvidia and intel drivers using DDU and tried to install hd graphics 630 drivers, but the black screen still persists.
• Tried to update using the device manager. Same thing, screen still turns black.
• I also tried to use an external monitor to see if there was video, the issue persists.
• I already contacted dell and intell support, noboby seems to have a solution.

Laptop: Dell Inspiron 15 Gaming 7567
Windows 10 Pro version 1903
Bios version 1.10.0
Intel HD Graphics 630
NVIDIA GeForce GTX 1050 Ti
Intel Core i7-7700HQ

 

Black Screen after restarting computer (after installing intel HD 3000 graphics using teamviewer)

Hi Evan,

I realize that you get a black screen after restarting computer. I will try to help you with this issue.

Please answer these questions to get more clarity on this issue:

• 
  What is the make and model of the PC?
  
• 
  Does the issue reoccur if you remove the Intel HD 3000 graphics card?
  

Suggest you to follow all the steps from this article to check if that helps.

Troubleshoot black screen problems: https://support.microsoft.com/en-us/help/14106/windows-10-troubleshoot-black-screen-problems

Keep us informed to help you further.

 

TECHNICAL SPECIFICATIONS OF INTEL HD GRAPHICS 620

Today I am going to share technical specifications graphics built in intel core processors with HD graphics 620

Processor Graphics == Intel® HD Graphics 620

Graphics Base Frequency == 300Mhz

Graphics Max Dynamic Frequency == 1GHz - 1.15GHz

Graphics Video Max Memory == 32GB

Lithography == 14nm FinFET

Tier = GT2

Execution units == 24

Shading units == 192

Processing Power == 384 – 403.2 GFLOPS

eDRAM == 64MB

Graphics Output == eDP/DP/HDMI/DVI

4K Support == Yes, at 60Hz

Max Resolution (HDMI 1.4) == L:
4096x2304@24Hz

Max Resolution (DP) == L:
4096x2304@60Hz

Max Resolution (eDP Integrated Flat Panel) == L:
4096x2304@60Hz

Max Resolution(VGA) == NA

DirectX* Support == 12

OpenGL* Support == 4.4

Intel® Quick Sync Video == yes

Intel® InTru™ 3D Technology == yes

Intel® Clear Video HD Technology == yes

Intel® Clear Video Technology == yes

NO of Displays Supported‡ == 3

Device ID == 0x5916 or 0x5917

The following intel 7th generation core processors are supported by HD graphics 620

Intel® Core™ i3-7100U Processor (3M Cache, up to 2.40 GHz)

Intel® Core™ i5-7200U Processor (3M Cache, up to 3.10 GHz)

Intel® Core™ i5-7300U Processor (3M Cache, up to 3.50 GHz)

Intel® Core™ i7-7500U Processor (4M Cache, up to 3.50 GHz)

Intel® Core™ i7-7600U Processor (4M Cache, up to 3.90 GHz)

Intel produces only graphics softwares for windows 10 64bit os

Sources are taken from below websites

Drivers & Software

Wikipedia, the free encyclopedia

Tech Centurion: All about Computer Hardware, Mobiles & Gaming

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