Windows 10: ntoskrnl.exe Blue screen

Bug Check String : SYSTEM_SERVICE_EXCEPTION

Bug Check Code : 0x0000003b

Parameter 1 : 00000000`c0000005

Parameter 2 : fffff807`596165f7

Parameter 3 : fffff08c`b3b058c0

Parameter 4 : 00000000`00000000

Caused By Driver : ntoskrnl.exe

Caused By Address : ntoskrnl.exe+1b3440

Processor : x64

Crash Address: ntoskrnl.exe+1b3440

Full Path : C:\Windows\Minidump\021219-21359-01.dmp

Processors Count : 4

Major Version : 15

Minor Version : 17763

Dump File Size : 710.604

Dump File Time : 12.02.2019 16:50:00

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Blue Screen

Hi,





Blue screens could be caused by problems with your computer’s hardware or with its driver. Still, we
would like to know more about the issue. Please clarify the following:

• Did you get a STOP code?
• Did you install any hardware or driver recently?

For basic troubleshooting steps to resolve blue screen errors, we suggest checking out this
article and simply follow the steps.



Feel free to contact us if you need further help.

 

Windows 10 blue screens after waking from sleep.

Steps to that cause this problem:

• Allowing windows to sleep.
• Waking once, logging in.
• Allowing it to sleep once more.
• Wait for some time like 2 hours.
• Try to login again.

After all these steps my laptop Dell Vostro 3546, stops responding on the login screen, no inputs will be taken and then Blue screens by saying Critical_Store_Exception. I have collected some crash dumps and posted it here: CrashDumps.

Blue Screen View says that the BSOD happened because of something went wrong with the ntoskrnl.exe, address ntoskrnl+142760, file version of ntoskrnl.exe is "10.0.10586.306 (th2_release_sec.160422-1850)".

 

Startup Blue Screen

Hi Jon,

Startup blue screen error(s) can occur if a problem causes your PC to shut down or restart unexpectedly. It could be due to the following:

• Outdated device software drivers
• Corrupted Windows update system files
• Software/Security conflicts

We would like to know some information:

• Did you get any blue screen stop error codes?
• Have you tried booting in Safe mode?

We suggest that you check this
article about troubleshooting blue screen errors and follow the troubleshooting steps provided there.

We will wait for your response