Windows 10: ntoskrnl.exe started crashing after Windows Updates

Discus and support ntoskrnl.exe started crashing after Windows Updates in Windows 10 Support to solve the problem; I have a 64-bit system, with three user accounts, all with Administrative privileges. I was having an issue with Windows where ntoskrnl.exe was... Discussion in 'Windows 10 Support' started by S Malik, Feb 8, 2017.

  1. S Malik Win User

    ntoskrnl.exe started crashing after Windows Updates


    I have a 64-bit system, with three user accounts, all with Administrative privileges. I was having an issue with Windows where ntoskrnl.exe was crashing each time I was Signing in or Signing out from any user account. After the crash, it was creating two .dmp files into C:\Windows\LiveKernelReports\win32k.sys and C:\Windows\LiveKernelReports. I reset my PC and just updated Windows. After I restarted my PC, same issue. Looks like one of the updates showing in the attached snapshot is causing this issue.


    ntoskrnl.exe started crashing after Windows Updates [​IMG]


    :)
     
    S Malik, Feb 8, 2017
    #1

  2. ntoskrnl.exe started crashing after Windows Updates

    I see.

    If you're running Windows 10 Version 1607 (OS Build 14393.693) and KB3211320 is listed in
    Installed Updates (not just Update History), chances are your ongoing "ntoskrnl.exe" crashes are
    not related to any updates (with the exception of driver updates). cf.
    http://www.pcadvisor.co.uk/how-to/windows/how-fix-ntoskrnlexe-bsod-3613143/


    Me, too! But this is a Consumer-specific, peer-to-peer support forum. You'd be much better off posting in the Win10 IT Pro-specific forums =>

    https://social.technet.microsoft.com/Forums/en-US/home?category=Windows10ITPro


    Good luck.
     
    PA Bear - MS MVP, Feb 8, 2017
    #2
  3. ntoskrnl.exe started crashing after Windows Updates

    1. How many "clean installs" of Windows 10 have you done? [If you just did a Reset, you did NOT do a "clean install" of Windows 10.]

    2. Did you originally upgrade a Windows 7 computer or a Windows 8.1 computer [<=PICK ONE!] to Windows 10?

    3. What happens when you open Edge or Internet Explorer (ONLY!) to this page? =>

    http://www.adobe.com/software/flash/about/


    4. May I assume that KB3211320 is NOT listed in Installed Updates (or Update History) and that KB3211320 is NOT offered when you run a manual check for updates?

    5. Is ntoskrnl.exe still crashing when you sign in to a User Account?

    6. Is ntoskrnl.exe still crashing when you sign out of a User Account?

    NOTE: If you're running Windows 10 Version 1607 (OS Build 14393.693), the latest cumulative update (i.e., KB3213986) is
    already installed.
     
    PA Bear - MS MVP, Feb 8, 2017
    #3
  4. S Malik Win User

    ntoskrnl.exe started crashing after Windows Updates

    I found the cause of this issue. It was the Cumulative Update for Windows 10 Version 1607 for x64-based Systems (KB3213986), that was causing ntoskrnl.exe to crash. I uninstalled that update and the issue is now gone.
     
    S Malik, Feb 8, 2017
    #4
  5. S Malik Win User
    I was having this issue since I installed this update last month. I reset my machine to find the cause of that issue. After I reset the PC, I didn't install any third party software or driver. I just updated Windows and right after that, I started having the same issue. When I uninstalled the update, the issue was gone. By the way, I reinstalled the update to check it and the issue came back again.

    Here are my findings.

    This issue was creating two dump files. One small, which is usually less than 290 KB and the second one which is up to 900 MB.

    Location of the small dump file


    ntoskrnl.exe started crashing after Windows Updates [​IMG]



    Small dump file crash report 1


    ntoskrnl.exe started crashing after Windows Updates [​IMG]



    Small dump file crash report 2


    ntoskrnl.exe started crashing after Windows Updates [​IMG]



    Location of the large dump file


    ntoskrnl.exe started crashing after Windows Updates [​IMG]



    Large dump file crash report 1


    ntoskrnl.exe started crashing after Windows Updates [​IMG]



    Large dump file crash report 2


    ntoskrnl.exe started crashing after Windows Updates [​IMG]
     
    S Malik, Feb 9, 2017
    #5
  6. S Malik Win User
    Windows Error Report


    ntoskrnl.exe started crashing after Windows Updates [​IMG]
     
    S Malik, Feb 9, 2017
    #6
  7. Ita1 Win User
  8. S Malik Win User

    ntoskrnl.exe started crashing after Windows Updates

    By the way, I am not getting a blue screen. ntoskrnl.exe crashes whenever I Sign in to a User Account or Sign out of a User Account.
     
    S Malik, Feb 12, 2017
    #8
  9. S Malik Win User
    Just installed the latest Cumulative Update for Windows 10 Version 1607 for x64-based Systems (KB3216755) and it looks like the issue is resolved.
     
    S Malik, Apr 4, 2018
    #9
Thema:

ntoskrnl.exe started crashing after Windows Updates

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