Windows 10: O365 TPM malfunction error

Hi,

Do anybody faced TPM malfunction error after installing or upgrading O365 from previous MS office versions ?



:)

 

TPM update

Don't know if this is the right place for this thread but whatever, laptop informed me that " a firmware update is needed for you security processor (TPM)," now, i looked up what to do and from a microsoft support thing, the last step says to clear the tpm. it has a warning saying to back up my data, i would like to know what clearing the tpm does, and what measures i need to take to make sure nothing goes wrong.

 

Windows 10 v.1709 Error 0x8000FFFF & TPM is not usable?

We appreciate the update that you provided. Upon reviewing the steps you've mentioned in the past, it seems you haven't tried uninstalling the TPM driver yet. An outdated version of this driver can directly affect the Hardware Troubleshooter and cause the 0x8000FFFF
error. To uninstall the TPM driver, follow these steps:

• Right-click Start.
• Click Device Manager.
• Expand Security devices.
• Right-click Trusted Platform Module 1.2 and choose Uninstall.
• Restart your computer and let Windows automatically reinstall the driver.

Let us know if the error disappears after following these steps.

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TPM ERROR

Hi Lucas Ezequiel Ruffo,

To assist you with your concern regarding Trusted Platform Module (TPM).
You may check out this
link on how to View status, clear or troubleshoot the TPM. You can perform the troubleshooting steps under
Troubleshoot TPM initialization and check if the issue will persist.

Let us know how it goes.