Windows 10: October 2020 Windows update caused all videos to be a black screen

Discus and support October 2020 Windows update caused all videos to be a black screen in Windows 10 Installation and Upgrade to solve the problem; Since the Oct 2020 Windows update I can no longer see video on my laptop I can hear but see only a black screen. I can't watch YouTube videos,... Discussion in 'Windows 10 Installation and Upgrade' started by KarenA_68, Oct 26, 2020.

  1. KarenA_68 Win User

    October 2020 Windows update caused all videos to be a black screen


    Since the Oct 2020 Windows update I can no longer see video on my laptop I can hear but see only a black screen. I can't watch YouTube videos, Xfinity TV channels, my Zoom connection blacks in and out. Also the Outlook preview of e-mails blacks in and out. Ach!!

    :)
     
    KarenA_68, Oct 26, 2020
    #1

  2. KB4497935 CAUSING INFINITE BLACK SCREEN WITH SPINNING CIRCLE

    Hi,

    Thanks for the reply and appreciate your efforts to work on this issue.

    Please answer these questions to get additional information for clarity:

    1. Are you getting a black screen before signing in to Windows 10?
    2. Are you getting a black or blank screen after signing in to Windows 10?
    3. Are you getting a black screen with spinning dots after restarting the device?

    Some of the common scenarios that can cause a black or blank screen to occur are connection problems with your display, display adapter driver update issues, or issues with recent updates or installations.

    Suggest you to follow the steps from this article to check if that works.

    Troubleshoot black screen or blank screen errors:

    https://support.microsoft.com/en-us/help/14106/windows-10-troubleshoot-black-screen-or-blank-screen-errors


    Let us know the result of the steps performed so that we can help you further.

    Awaiting your reply.

    Regards,

    Srimadhwa B

    Microsoft Community-Moderator
     
    Srimadhwa_B, Oct 26, 2020
    #2
  3. zplugger Win User
    Black Screen after Log on


    Computer boots to windows log on,have no password here.After a minute on log on it go to a black screen,stays there forever. I can get to Task Manager from black Screen,lost on what to do next. Just want my Windows 10 back, not sure what caused this problem. Any Suggestion on what my next step should be?*Sad
     
    zplugger, Oct 26, 2020
    #3
  4. October 2020 Windows update caused all videos to be a black screen

    Windows 10 black screen on some monitors

    Hi Sean,

    Thank you for posting your query in Microsoft Community.

    I understand the inconvenience caused. I will be glad to assist you with this.

    There can be many reasons for this issue. The main causes observed are:


    • Problems with the driver for your display adapter;

    • The video output is being sent to an unexpected port;

    I would suggest you to try the troubleshooting steps given in the help article below and check if it helps.

    Troubleshoot black screen problems

    Let us know the result.
     
    Wungraileng Vashi, Oct 26, 2020
    #4
Thema:

October 2020 Windows update caused all videos to be a black screen

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