Windows 10: odd mouse problem

I reinstalled Windows 10 / 1903 on an HP 15 f009wm laptop. I installed the drivers from the HP site and everything works correctly except the mouse, that exhibits only jerky unusable movement, with both wired and wireless mouse. When I check the device manager there is one issue (see pic) I'm not sure what it is. The mouse works perfectly in safe mode.

:)

 

Problems with mouse cursor lockup.

take the canned air to it with gusto and see what happens
I used to burn though a mouse every year back when Played competitive quake 3 and it s mods

 

Windows 10 Mouse Problems

There's a possible answer in the Windows 8.1 forum at the thread Primary mouse button resets after reboot Restores some faith as the person who answered
is a Microsoft person. That restored faith severely taxed for this being an 8.1 problem that goes back at least 2 years and somehow made it in to the next major revision.

This issue might occur due to corrupt mouse settings.

I would suggest you to make sure that the mouse settings are enabled on the Startup tab.

Follow the methods:

Method 1:

I would suggest you to check if the mouse software is running at the Startup or within the startup list. Follow the steps:

• Press Windows+R keys and type “msconfig”. Hit Enter.
• Go to Startup tab and locate the mouse software (could be Unifying software). Check the box besides the mouse icon and click on OK.
• Make the required changes for the mouse setting (swap mouse buttons) and then restart the computer.

Check if that fixes the issue. If not, proceed to the next method.

Method 2:

Let’s make the required change to swap the mouse click settings from registry and check if it resolves the issue. Follow the steps:

• Press Windows+R keys and type “regedit”. Hit Enter.
• Navigate to the following location:

Computer\HKEY_CURRENT_USER\ControlPanel\Mouse\SwapMouseButtons

• Change the key for SwapMouseButtons from ‘0’ to ‘1’.

Note: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added
protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, you can refer to the following steps to back the registry files on the computer:

• Press Windows and R key to open the run box.
• Type ‘regedit’ and press Enter from the keyboard.
• Open the File option on the menu bar.
• Click on Export and save the file with a name on the desktop.
• If you want to restore the file, you can do so by double clicking the file that you have saved on the desktop.

Restart the computer.

 

Problems with mouse cursor lockup.

Aaaand the ironic thing there is, that no doubt WOULD void the warranty.

Seriously though, thanks for the suggestion but I plan to wait for their response. They said they can't authorize a replacement unless all the troubleshooting steps they emailed me don't work, which they didn't.

I've also contacted Newegg, and they said they'll do anything they can to help get me a manufacturer replacement in the case of the mouse not working with any of Logi's troubleshooting steps and if Logi refuses to replace it.

I had an MX500 that easily outlasted this one with lots of use. Seems to me the more complex the mouse, the more failure prone they are.