Windows 10: odd scaling issue/resolution issues

Discus and support odd scaling issue/resolution issues in Windows 10 Ask Insider to solve the problem; i made a post maybe 3 days ago here i got some things figured out and others still no clue, but i finally got good help from a ms advisor. during a... Discussion in 'Windows 10 Ask Insider' started by /u/Monado_trap, Sep 18, 2020.

  1. odd scaling issue/resolution issues

    i made a post maybe 3 days ago here i got some things figured out and others still no clue, but i finally got good help from a ms advisor. during a screen share i unplugged my tv that i use as a monitor, they said the res changed back to normal so i plugged it in and it became stretched once more so hoping that can be a clue or rather something someone here knows how to fix besides a windows wipe(but really they always take a hour or two to tell me what i already know and just say wipe when they can't help anyone else get that?)

    submitted by /u/Monado_trap
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    /u/Monado_trap, Sep 18, 2020
  2. Anne Ros Win User

    DPI Scaling issue


    This can be caused by the changes made on your device. We'd like to know some information to help us isolate the cause of the issue and provide a resolution suited to your concern:

    • Were there any changes to your device prior to the issue?
    • Is it only happening to Spotify or Discord app?
    • What are the troubleshooting steps done by the live support?

    In the meantime, you can check this article and see if the troubleshooting steps provided will work
    to help you resolve the issue.

    Looking forward to your response.
    Anne Ros, Sep 18, 2020
  3. Windows 10 Scaling Issues!!!!!


    Thank you for posting your query on Microsoft Community.

    This issue may arise due to the change in settings. We will assist you to resolve the issue.

    Before providing troubleshooting steps, I suggest you to restart the computer and check if the issue persists.

    I suggest you to follow the steps provided below and check if it helps.

      • Type Settings on the search bar and open Settings.

      • Click on System and choose Display.

      • You will see change the size of Text, apps, and other items.

      • Make changes accordingly and check if it helps. If the issue still persists:

      • Click on Advance Display settings

      • Change the resolution accordingly and check if it helps.
    Hope the information helps. Let us know if you need further assistance. We will be happy to help.

    Thank you.
    Krishna Prasobh V, Sep 18, 2020
  4. odd scaling issue/resolution issues

    Scaling Issue With Extended Monitors


    Thank you for writing to Microsoft Community Forums.

    I understand that you are facing scaling issues when you connect a 4K monitor to the PC. For more clarity on the issue, please respond to the questions below:

    1. What is the make and model of the PC?
    2. How the monitors are connected to the PC?
    3. What is the build version of Windows installed on the PC?
    4. Have you tried updating the display drivers?

    Meanwhile, I would suggest you to refer the article
    Windows scaling issues for high-DPI devices
    and check if that helps.

    Please get back to us with the required information to assist you further with the issue.


    Prakhar Khare

    Microsoft Community – Moderator
    Prakhar_Khare, Sep 18, 2020

odd scaling issue/resolution issues

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